Danielle Zepeda Email & Phone Number

Delivered medications to patients in a timely and efficient mannerMaintained a clean and organized delivery vehicle, adhering to all safety regulations and protocolsDeveloped strong knowledge of local roads, traffic patterns, parking restrictions, etc. for efficient navigation

Van Buren, Arkansas, United States

• Provided exceptional customer service to a high volume of customers, consistently exceedingdepartmental performance metrics• Maintained detailed records of all interactions with customers using CRM software for future referenceand analysis• Trained new team members on company policies, procedures, and best practices for deliveringexceptional customer service• Consistently met or exceeded individual targets related to response time, resolution rate, and customersatisfaction

Fort Smith, Arkansas, United States

• Collaborated with team members to receive, sort, and organize incoming merchandise shipments• Maintained a clean and organized backroom area, optimizing workflow and minimizing safety hazards• Closely followed company policies regarding product handling, storage, and disposal guidelines

Mountain Home, Arkansas, United States

• Managed a team of 8-10 customer service representatives, providing guidance and support.• Conducted regular performance evaluations for team members, providing constructive feedback andidentifying opportunities for growth and development• Collaborated with sales teams on upselling/cross-selling initiatives based on understanding ofcustomers' needs and preferences• Led weekly team meetings to communicate updates, share best practices, and foster a positive workenvironment focused on delivering outstanding customer experiences