Danielle Adlam Email & Phone Number

Peterborough, Ontario, Canada

Edmonton, Alberta

Service AdvisorMayfield Toyota-Scion - Edmonton, ABJanuary 2015 to PresentResponsibilities-Greet customers in a friendly, professional manner and assist them in their service booking.-Prepare parts and service quotes for customers and obtain consent to perform necessary repairs. -Answer service line calls and book appointments.-Up sell our customers recommended service repairs and parts.-Have great knowledge of warranties and coverage for many types of vehicles.-Follow maintenance schedules to ensure our customers vehicles are up to date on servicing and repairs and inform customers of outstanding recalls if applicable.-Strong use of customer service skills in all aspects of my position.-Open and close job orders accordingly.-Input Technician labour times to ensure correct pay.-Constantly communicate with Technicians and Shop Foreman regarding vehicles being repaired.-Keep track of work orders and ETA's on vehicles in the shop.-utilize memory on a daily basis by entering specific codes accurately into the computer system ERA.-Call Guests to inform them when their vehicle is ready for pick up.-Deliver vehicle to Guests in a timely and professional manner every time.-Handle Guest complaints effectively for both our Guest and Company. revenue and profitability.

Edmonton, Canada Area

ResponsibilitiesBusiness Administration and Management skills;-Develop initial client relationships and conduct follow ups to build a foundation of long term successes with new clients and retain existing client base. - Effectively cold call clients to initiate and support increased sales revenue and profitability. - Demonstrate expertise of the company’s products, services, promotions and policies. -Utilized internal programs such as; Contact Relations Management, AAX, and Info stream. Serve as point person for relationship between Owner Connect and Client. -Compile weekly progress reports of the department as a whole, as well as each individual Representatives progress. Work with Reps to provide feedback, address challenges and suggest improvement possibilities. -Act as a liaison, greeting clients upon arrival and introducing them to Product advisors. - Maintained and organized daily spreadsheets. Utilize various computer programs; MS Word, Excel and office. As well as email, and fax, to complete documents, meet deadlines, prioritize tasks and conduct analysis on all data points. -Oversee all daily operations within the department; create employee schedules, identify challenges, provide strategic planning, supply performance data.-Networking with colleagues, clients and Owner Connect to improve and acquire knowledge necessary for the position.- Aggressively ensure client concerns are resolved with a sense of urgency and sound judgement.

Peterborough, On

Greet, seat, serve the public in a timely, polite, and friendly manner.-Promote and up sell daily deals to guests-Responsible for keeping track of dining room seating, orders, and rotations-Skilled, experienced and knowledgeable bartender. -Smart serve certification-WHMIS training and certification-Safe food handling course completed-Trained and capable of utilizing steps of great customer service-Conscious and detail orientated person; willing to go the extra in order to satisfy-Computerized cash register, debit and computer skills-Proven ability to work varying shifts, times, and environments-Daily Basic labour and cleaning skillsAccomplishments-Strong knowledge of the product and company-WHMIS certification-Smart Serve certified-always willing to pick up extra shifts and hours-friendly, knowledgeable, courteous to every guest who visited the restaurantSkills Used-strong customer service, communication skills-ability to work under pressure, in a fast paced environment-teamwork; help out coworkers when I see they need it, take initiative when needed.