Danielle Attanasio Email & Phone Number

Schenectady, Ny, Us

In this role I work with clients from a wide variety of higher education institutions (community colleges, four-year colleges, private, and public). I provide strategic support for their CRM (with a primary focus on Slate by Technolutions, but also inclusive of Salesforce, Pardot, and others). Key areas of focus include: - Full CRM review and best practice recommendations- Implementation and technical support- Providing lead nurturing, enrollment, and yield strategy- Marketing campaigns (automation, content, and strategy)- CRM integration with other systems- User training and process development

Plattsburgh, New York, United States

Serve as a core member of the Admissions Technology Team. My primary functions include supporting all technology and systems relating to application processing. Some specific responsibilities include:- Serve as a member of the Admissions Technology Support Team.- Troubleshoot and monitor errors that are reported by end users.- Maintain and administer our CRM software (Slate by Technolutions).- Maintain proficiency in Ellucian Banner, Perceptive Content (Image Now), Microsoft Access, and Excel.- Assist leadership with maximizing and improving processes.- Serve as a member of the Data Governance Committee.- Develop and implemt automated email/messaging campaigns.- Build and maint web portals, landing pages, and forms.- Serve as a liaison to other campus offices and external colleagues.- Serve as a project manager throughout the cycle calendar.

Plattsburgh, Ny

- Developed, Executed, and Assessed the on-campus housing Programming Curriculum.- Oversaw a Residence Hall in First Year Housing.- Supervised a team of 16 student Community Advocates.- Facilitated team development within the residence hall, but also within the office as a whole.- Managed a budget for Residence Hall programming.- Worked in various applications as an end-user (i.e. The Housing Director, eRezLife, Lenel).- Served as the Alcohol & Other Drug educator on campus.- Exemplified proficiency in emergency management, problem-solving, and decision making skills.

Plattsburgh, Ny

- Managed a caseload of assigned referrals to the student conduct office.- Participated in the yearly review of the Student Conduct Manual.- Recruited faculty and staff members to the Student Conduct Board.- Participated in training specific to Student Conduct best-practices.

Plattsburgh, New York, United States

In this graduate assistantship I was responsible for managing and leading a suite-style residence hall. This included:- Supervising a staff of 8 resident assistants- Advising the residence hall council- Performing building inspections, liaising with maintenance and operations, and tending to other building operations.

Plattsburgh, New York

- Played an active role in new student orientation for first-year and transfer students.- Worked with campus stakeholders to execute various orientation sessions.- Coordinated various technical components to the family/parent experience within new student orientation.- Managed a transportation service/shuttle for students and family members attending orientation.- Facilitated training for student Orientation Leaders.

Plattsburgh, New York, United States

- Worked as a member of a global Information Technology (IT) team.- Provided technical support and consultation for the company's CRM platform, Maximizer.- Maintained server-side data integrity for the CRM application.- Developed documentation for the department's knowledge base.

Plattsburgh, New York, United States

- Supported our location as a team supervisor, including training and hiring of new employees.- Facilitated positive customer participation, from start to finish, ensuring a fun, safe, and challenging Escape Room experience.- Resolved errors with the control center applications, POS system, and camera/audio system within the rooms.- Memorized various puzzles, procedures, and clues.

Bachelor’S Degree, Physics & Biology

Activities and Societies: Omicron Delta Kappa Honor Society

Master’S Degree, Student Affairs And Higher Education