Danielle Barnes Email & Phone Number

Baltimore, MD, US

• Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks.
• Troubleshooting security and network problems.
• Responding to all system and/or network security breaches.
• Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.
• Participating in the change management process.
• Testing and identifying network and system vulnerabilities.

Baltimore, MD, US

• Worked as part of a geographically dispersed IT team to provide installation, configuration, training, maintenance, and troubleshooting of applications, systems, and networks.
• Manually autopilot Windows PCs and configure them to be more user friendly for employees
• Guide employees through complex processes, either face-to-face, over the phone, or in writing to assist with setting up systems or resolve issues.
• Troubleshoot system and network problems both locally and remotely, diagnosing and solving hardware or software faults using a variety of support tools.
• Replace hardware and device components as required.
• Provide administrative support to include procedural documentation, relevant reports, and compliance requirements.

Baltimore, MD, US

• Monitor Help Desk for unacknowledged security related alerts.
• Check the Manage Engine Audit Plus tool to identify suspicious logon activity or Active Directory changes.
• Review and respond to Ntirety Security Operations Center tickets.
• Check Cisco Umbrella security alerts for severe malicious activity and product announcements.
• Check Cisco Meraki for Rogue SSID’s, health alerts, and system stability.
• Check Office 365 Security and Compliance dashboard for malicious email trends.

San Francisco, CA, US

• Transfer incoming orders to workload queue.
• Operate HP Indigo 7900 Digital Press and HP Indigo 7r Digital Press to print all incoming orders.
• Responsible for the basic repairs, upkeep and documentation of all the printers.
• Sort all orders to be accurately cut. Count, package and send out the orders once complete.
• Earned recognition award for teamwork. Provide flexibility to assist wherever I am needed.
• Other duties as assigned.

Bachelor'S Degree, Networking And Cyber Security

Associate'S Degree, Cyber Security

High School Diploma