Danielle Bañuelos Email and Phone Number

Provides administrative support to the office of Academic Services. Guided Pathways - Academic & Career Pathways; Career Coach (Lightcast); East Bay College Agile Network (EBCAN); Guided Pathways Steering Committee/Tri-Chair; Program Pathways Mapper; Pathway Student Success Teams. Career Technical Education - Advisory Boards; Comprehensive Local Needs Assessment; Career Technical Education Committee; Career Technical Education Summer Camps; Economic Workforce Development Plan; High School Articulation; Perkins V Subgrants; Strong Workforce Program.Educational Partnerships - Adult Education/REACH Collaborative; CCAP/Dual Enrollment; Rising Scholars/FCI Dublin Women’s Initiative.Additional support proficiency with - Accreditation Evidence; Classified Senate; College Catalog (Online); Credit for Prior Learning; Curriculum / Student Learning Outcomes; Program Review; Web Content Management.

Facilitated high-level discussions about Guided Pathways initiatives; Created and delivered valuable presentations for monthly Guided Pathways Initiative workgroups; Collaborated and provided support on multiple cross-functional teams; Provided quality check analysis for work across platforms; Summarized comprehensive Guided Pathways work for various publications; Exhibited exceptional organization while working across multiple platforms; Demonstrated leadership by co-leading the student leads team consisting of 3-5 student assistants; Participated in and took minutes at monthly Steering Committee meetings. PROJECTS & ACCOMPLISHMENTS -Authored a first draft for and aided in the development of Las Positas College’s Guided Pathways Mission Statement; Authored an article summarizing Guided Pathways work, published in the March 2021 President’s newsletter; Facilitated 2 student panel conversations to aid in creation of Las Positas College’s Academic and Career Pathways; Program Mapper Implementation team member, provided leadership and administrative support by creating program maps and updating program descriptions and PSLO’s for 168 programs to meet roll out deadline.

Processed up to 80 guest arrivals and/or departures per day, answered questions about reservation rates (pre-arrival), and reviewed hotel policies at check in, answered guest questions by providing information about hotel amenities, and local attractions and restaurants that may be of interest, as well as business locations (arrival/during stay), coordinated with other departments to ensure all special requests were fulfilled prior to arrival, as well as during the stay for any long-term guests.Oversaw customer service issues and addressed complaints accordingly, trained all new employees and provided guidance regarding guest and property related issues, provided administrative support to all department managers by typing memos and designing and updating forms for daily use, inputting rooming lists to aid sales department as well as pre-screened sales leads and provided hotel property tours inclusive of hotel amenities, meeting spaces, and guest rooms to prospective guests.ACCOMPLISHMENTSPromoted to Sales Department within first three months of employmentReceived weekly high ratings and mentions on satisfaction surveys from guests Promoted to PM Shift Lead, became responsible for training all new employeesRecipient of Employee of the Month – 2015Re-offered my position in 2015 after returning from moving out of state

Provided excellent customer service to 30 guests each evening, served as concierge by recommending local restaurants and other community events to attend and assisted fellow team members and other departments wherever necessary to maintain positive guest experience

Provided relief to Front Desk Administrator for 40-person civil engineering office. Responsibilities included phone coverage, sorting and distributing daily mail, assisting with the ordering of supplies, packaging and shipping of parcels for overnight delivery service. Additional responsibilities included organizing project file room, including setting up new files, updating current files and project indexes. Reproduced documents and plan sheets for project files and staff use.Assisted IT Coordinator with mass electronic file archiving undertaking. Project entailed coordination with Project Managers and Engineers to select files and folders to be removed from network file server and saved onto digital media (CDs and DVDs). Assisted Survey Manager by calculating and typing location coordinates into Microsoft Excel spreadsheets as well as interpreting longitude and latitude data to note landmarks.ACCOMPLISHMENTSEnhanced company’s filing system, including setting up new files, updating current files and creating project indexesRe-offered my position in 2008 for a second summer