Principal Advisory Council (2yrs) - Chair; Liaison between parent community and school leadership of 1000 student middle school; worked with Regional SuperintendentVice President, PTA (2yrs) - Coordinated activities and finances of 600+ student elementary schoolSpirit Wear Committee Chair (7yrs) - Purchased logoed merchandise from multiple vendors; Managed inventory levels, ecommerce experience, and delivery expectations Book Fair Committee Co-Chair (4yrs) - Organized Scholastic Book Fair, implemented new processes with user feedback, averaged $10k in sales, increased reading programs & outreachGirl Scout Cookie Coordinator (3yrs) - Managed cookie promotion & sales; distribution logistics, and troop financesRoom Parent (5 yrs) - coordinated teacher-parent communication, field trips, and events Coach, Run Club (1yr)Co-founded playgroup of (now) 100+ members to socialize young children; Coordinated multi-hosting network of sites and activities through networking and social media

Assisted with implementation of online billing portal and statement updates for customers for approximately $2M incomeDeveloped monthly reports and Tip Sheets to monitor Call Center performance metricsIdentified billing inquiry trends and helped create standard responses to increase agent efficiencyProvided direct customer support

Co-lead a play-based Parents Morning Out program for preschool and pre-Kindergarten children Utilized and implemented Georgia Early Learning & Development Standards (GELDS) in curriculumFurthered development with Continuing Education course

Administered the Net Promoter Score (NPS) survey to company customersCompiled the best response rate to date and improved the integrity of their client contact database.

Assisted clients in planning and catering various showers, weddings, & partiesCoordinated with external vendorsExecutive Chef for weekend-long, private events

Maintained customer order and billing databaseFiled necessary reports and payments for agency and licensing groupsOversaw production floor of stationary and boutique products Designed and built sales booth at the Atlanta Apparel Mart for wholesale purchasers

Helped hospitals analyze patient outcomes data for improvement opportunities at individual hospital and aggregate state levelCoordinated hospital data submissions for accreditation and compliance programs (JCAHO/CMS) using a custom in-house data management toolEngineer, Partnership for Health and AccountabilityProvided support and education to hospitals of all sizes across the state about process improvement and federal & state patient safety initiativesWorked at the national level to promote quality through a grant from the Agency for Healthcare Research and Quality (ARHQ)Participated in grant writing process and helped to win multiple grants for organization