• Greet customers in a friendly manner and take food and drink orders.• Craft a variety of coffee beverages while consistently ensuring high-quality and consistent taste, engage with customers to understand their preferences and recommend suitable coffee selections.• Prepare and serve food items such as soups, sandwiches and pastries.• Maintain espresso machine, grinder, coffee machine and other equipment by cleaning and troubleshooting.• Keep the work environment and café seating area clean, sanitary and organised.• Oversee cash transactions and process orders using the POS system.• Manage inventory restocking

• Assisted in maintaining a clean and organised bar area.• Collaborated with senior bartenders in creating new signature cocktails.• Took food and beverage orders and input them into the POS system.• Replenished beverages and ensured guest satisfaction throughout the meal service.• Cleared tables and prepared for service by polishing cutlery, glassware and crockery.• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays. • Preformed bar opening and closing duties• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.• Adhered to proper alcohol handling, sanitation, and safety procedures, and maintained appropriate dating, labeling, and rotation of all beverage items.

• Returned to this busy 4-star establishment as a senior food and beverage server in the hotel bar.• Promoted good guest relations and provided excellent guest response to complaints.• Attend daily briefings from management.• Provided on-the-job training to new hires.• Made menu recommendations, answered questions and shared additional information with restaurant patrons.• Ensured exceptional customer services to encourage repeat business.• Maintained professionalism at all times.• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

• Worked as part of the office team in managing daily operations, ensuring efficiency and adherence to company policies.• Maintained office services by organising office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, and assigning and monitoring clerical functions.• Prepared and updated reports using excel.• Liaised with schools and parents. • Helped human resources with hiring and training new employees.• Exceeded team goals and collaborated with colleagues.• Effectively resolved customer concerns and complaints.

• Promoted to restaurant supervisor in the hotel which served the guest breakfast and á la carte menu for evening meals.• Supervised and coordinated the activities of restaurant staff to ensure efficient and effective operations.• Greeted and escorted customers to their tables.• Prepared restaurant tables with special attention to sanitation and order.• Ensured compliance with all health and safety regulations, as well as restaurant policies and procedures.• Resolved customer complaints and ensured that all guest issues were handled in a timely and professional manner.• Preformed other duties as assigned by management.• Oversaw the opening and closing of the premises to ensure smooth transitions between shifts.

• Operating a cash register, ringing proper amount into the register and giving the guest the correct change.• Demonstrated full knowledge of service bars and kept bar and floor properly organised, stocked and cleaned.• Provided prompt, exceptional, courteous, friendly and timely service to guest and employees.• Accurately placed guest orders, inspected orders for quality and accuracy, ensured correct plating and served according to standard.