Danielle Bonner Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Provide administrative support for over 300 employees at Atlantic Records and 300 Elektra Entertainment• Organize, update and maintain HR/Financial documents such as budget reports and employee contracts• Work cross functionally with other departments such as Legal, Payroll/Compensation, Talent Acquisition, and Facilities to fulfill responsibilities encompassing all aspects of the employee life cycle• Process all Workday transactions (hiring, onboarding, terminations, promotions, compensation increases, etc.)• Verify I-9 documents for all new hires through E-Verify• Schedule meetings, maintain calendars, and provide overall support to the Vice President and Managers of Human Resources

New York City Metropolitan Area

• Lead orientation sessions for all new employees, guiding them through their first days with the company and ensuring that all necessary trainings were completed• Served as a point of contact for all People inquiries regarding direct deposit, tuition reimbursement, health benefit enrollment, company email/Workday access, and more• Created weekly schedules and daily staffing/zoning plans for all departments• Supervised 10 - 15 direct reports; provided constructive feedback through monthly touch bases while working with them on their professional goals• Collaborated with managers and leads from all departments to discuss efforts to improve the workplace, employee morale, and guest experience• Lead monthly committee for associates to gather their feedback and ideas to present to management• Promoted positive guest experiences; encourages the team to engage with all guests and practice selling skills.

New York City Metropolitan Area

• Provided personalized and positive customer service through Zendesk • Processed purchases, exchanges, and other requests through the order management system and warehouse portals• Identified reoccurring issues, questions, and feedback while escalating them to the appropriate team

New York City Metropolitan Area

• Provided positive and memorable customer experiences to a diverse range of customers• Collaborated with co-workers and management on efforts to streamline workflow while driving sales and results• Assisted receiving team with daily shipments by quality-checking and tagging items; verified that merchandise was represented on sales floor while adhering to street dates • Partnered with team members, PR agencies, and other Nintendo departments to support execution of events, ranging from setting up installations, attendee check-in, monitoring traffic flow, mascot handling, and event recaps/feedback.• Represented Nintendo at promotional events as a brand ambassador; played an active role in running activities while providing positive and memorable experiences to event attendees• Assisted the Customer Experience Manager in planning small events and fun gaming challenges for co-workers• Held monthly meetings with General Manager to share ideas on improving employee experience and morale• Handled and installed marketing/promotional materials, assisted with major floor moves/resets, and maintained store appearance through work on visual merchandising team

New York City Metropolitan Area

- Help customers become familiar with Amazon products and services- Assist with daily shipments and weekly book floor resets- Assist customers in setting up and troubleshooting Amazon devices- Handle and install promotional/marketing materials and displays

New York City Metropolitan Area

• Assisted the Store Manager with interviewing, hiring, and onboarding new associates• Trained store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelines• Scheduled associates based on allotted hours and projected sales, adjusting when necessary• Worked with team to meet sales goals; highlighting individual successes and recognizing opportunities while always looking for ways to improve• Accurately counted, balanced, and reconciled daily business transaction totals in the POS system, filled out all end-of-day paperwork, and delivered bank deposits• Processed incoming/outgoing shipments while checking and reconciling discrepancies/shortages; conducted daily merchandise inventories and reporting issues to Store Manager

Staten Island, New York, United States

• Greet & interact with customers• Handle each transaction in timely manner• Maintain store in absence of manager

New York City Metropolitan Area

• Organized contests/giveaways to promote upcoming events through outreach to local businesses and music blogs• Researched upcoming events in the area to determine marketing presence based on similar audiences• Faxed, scanned, copied, and filed contracts, invoices, artist checks and other important documents• Gathered, organized, and updated spreadsheets with upcoming events and Music Geeks (weekly newsletter) subscriber contact information

• Introduced fans to the Music Geeks newsletter and gathered the needed information to add them to the mailing list• Advertised upcoming Live Nation shows to attendees with a focus on personalized recommendations• Greeted and interacted with show attendees at venues throughout NYC and New Jersey