Ontvangst/inchecken van gasten op luxe locaties, verzorgen van aangevraagde extra services zoals ontbijt/lunch/diner, verzorgen van vergaderarrangementen voor bedrijven.

Medewerker in een tapas restaurant met voertaal Spaans. Op deze manier combineer ik mijn passie voor de horeca met passie voor Spanje en de Spaanse taal.

TravelCLICK is the leading provider of e-commerce solutions for hotels, serving more than 15,000 hotel customers in 140 countries. As a Client Support Manager I coordinate the delivery of website maintenance work for the International IMS Division at TravelCLICK Barcelona. I manage support and maintenance requests for existing websites for hotels across Europe, Australia, the Middle East and Africa. Other duties include building client relationships, lead project status calls, run CMS training sessions and support sales people with maintenance proposals and quotes.

Acquire regional relations, initiate and stimulate internal sales activities, organisation of client events and site visits for regional relations, assist in marketing activities. Furthermore, responsible for Revenue and Yield management, outlining the Revenue strategy through means of the programme Ideas, analyse Forecasting Reports for the optimization of the company´s revenue. Restructure working methods within the Front Office department with programmes such as Hotelconcepts and Ideas. Responsible for the implementation of two-way interface Hotelconcepts, Ideas and Ratetiger.Contact with hotel reservation websites, travel agents and booking sites.

Recruitment and selection, acquisition of regional and national companies, initiate and implement publicity activities, administration of contracts of employees, remuneration, implement commercial activities, visit potential clients. Coaching and careerpath planning , responsible for conducting performance reviews, advisor on Human Resources.

Project to investigate the internal customer satisfaction and communication in the Barcelona branch office of Océ Spain S.A.