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As an experienced client service manager I have a high sense of urgency and I pride myself on client relationships and communication. Accuracy and detail are extremely important to me. My inquisitive nature and drive to improve processes is a key in my determination to optimize operations. I enjoy a team environment. I think it is important to learn everyone’s responsibilities and the challenges they face in order to improve how we work together. I am known for my responsiveness and eagerness to learn. A fast paced, deadline driven environment is where I thrive.
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Director, Client ServicesM/A/R/C Research Mar 2024 - PresentIrving, Texas, Us -
Ihut Project ManagerSago Aug 2021 - Jan 2024Iselin, New Jersey, Us -
Project ManagerElliott Benson Research Oct 2020 - Mar 2021Sacramento, Ca, Us -
Project ManagerHall & Partners May 2019 - Apr 2020London, Gb -
Senior Research AnalystNielsen Aug 2018 - Mar 2019New York, Ny, Us -
Senior Project ManagerTravis Research Associates Sep 2017 - Mar 2018Westlake Village, California, Us• Assist with proposal, screener and questionnaire development• Communicate with all vendors from bidding stage to final billing• Proofing data and final reports.• Communicate field updates for all projects to both team as well as client. -
Member Relations/Government Affairs CoordinatorNabp (National Association Of Boards Of Pharmacy) Nov 2015 - Sep 2017• Advises on all internal research aspects, including sampling, questionnaire design and interpretation of results. • Consult with the Executive staff on questionnaire development and execution. • Creates, maintains, and updates, along with other Member Relations and Government. Affairs staff, information related to state boards and prescription monitoring programs within the appropriate system. • Manage outreach communication and data presentation with state boards of pharmacy and state prescription monitoring programs. • Responsible for writing and overseeing research reports or memorandums. • Collaboratively works with all departments to gather state information, compile issues and follow up with senior staff through to resolution. • Assist Assistant Executive Director in drafting correspondence to state boards of pharmacy
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Consultant/Caregiver To Ill ParentIndependent Sep 2011 - Nov 2015I took on some temp and contract positions while I was taking care of my mother before her death.
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Contractor-Research AssociateGrainger Sep 2014 - Dec 2014Lake Forest, Illinois, Us• Managed daily communication with vendors as well as internal business partners, and analyzing reports and scorecards against the current business climate in order to ensure consistency and accuracy. • Checked programs and questionnaires for quality assurance, and served as one of the points of contact for Grainger business partners for all issues related to the Customer Satisfaction Reporting Tool. • Handled troubleshooting as well as accuracy of content and training. -
Client Service ConsultantInfiniti Research Ltd. Jun 2014 - Aug 2014• Coordinated meetings with teams from across the world, managed projects to ensure they were properly bid, and helped ensure that the company was meeting client expectations. • Identified missing links in marketing team’s mass direct mail campaign to help ensure that future mailings were more effective.
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Part-Time AssociateOrc International Jan 2014 - Jun 2014New York, Ny, Us -
Account Group ManagerSynovate Jul 2007 - Sep 2011Oo -
Study DirectorSynovate 2003 - 2007
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Associate Study DirectorSynovate 2001 - 2003
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Senior Research AnalystSynovate Mar 2001 - Sep 2001
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Research AnalystSynovate 2000 - 2001
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Senior Project DirectorSynovate 1997 - 2000• Developed consistent new procedures and solved research problems for mailed projects, trained and supervised junior staff, and developed training materials for new positions to maximize new employee learning on how to manage a product/concept or questionnaire mail-out. • Helped develop one of the first and largest international 360-degree mailings for a client that wanted to survey their entire company globally.
Danielle Bourke Skills
Frequently Asked Questions about Danielle Bourke
What company does Danielle Bourke work for?
Danielle Bourke works for M/a/r/c Research
What is Danielle Bourke's role at the current company?
Danielle Bourke's current role is Director, Client Services.
What is Danielle Bourke's email address?
Danielle Bourke's email address is da****@****bal.net
What is Danielle Bourke's direct phone number?
Danielle Bourke's direct phone number is +184784*****
What skills is Danielle Bourke known for?
Danielle Bourke has skills like Quantitative Research, Market Research, Questionnaire Design, Advertising Research, Consumer Behaviour, Marketing Research, Survey Design, Customer Insight, Primary Research, Segmentation, Online Research, Questionnaires.
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