Danielle Bourque Email & Phone Number

New York, United States

United States

Niagara Falls, On

A leader of leaders...ultimately defines what it is to be a Store Team Leader for Target. Beginning from the ground up, I supported in launching an international retail brand into the Canadian Market. Ultimately I am accountable for the overall operation of 132,000 square feet of retail space, 18 million dollars in sales, and a team consisting of 16 leaders and 150 team members. I am most proud of our operational and business achievements. The metrics for my team showcase our ability to manage execution of best practice in critical areas such as inventory management, merchandising, asset protection, and guest experience. Leading a store that is ranked above the company average on nearly every metric, and often in the top 10% of all stores is a great feeling! Our operational excellence has lead to my store leading with comparable sales and transaction growth year over year showing a 20% increase for Q4 2014. Throughout the past two years I have supported in managing talent and driving development for my team and my district, serving as the talent captain. I am proud to say that I have actively managed the performance of my team creating a high caliber team of leaders. My upward feedback from my team of 4 executives was 100% favorable for 2014. And, store engagement ranked in the top 10% of Canadian stores.

Gta/Niagara Region

During my time with Cara Operations I fluctuated between overseeing 20-40+ restaurants through out the Golden Horseshoe region. I was proud to work for one of Canada's largest restaurant organizations representing 2 truly Canadian brands: Harvey's and Swiss Chalet. During my time with Cara my portfolio consisted of both corporate and franchise restaurants. In this role I acted as a conduit between our company and the Franchisees. I was responsible for communicating critical information to our restaurants that conveyed our vision, priorities, and upcoming promotions. It was critical for me to also relay feedback from the field to our headquarter partners. Effective communication was only possible if their was a relationship built and understanding of mutual goals. I was responsible for ensuring that our company delivered on our brand commitments to our guests: amazing food quality and superior guest experience. By supporting restaurant operations in the form of educational visits as well as compliance follow up visits, I positively impacted company reputation, profitability, and long term stability. By analyzing qualitative and quantitative data about each restaurant I supported, I was able to help identify ways to drive sales and profitability. I completed thorough operational reviews that identified gaps in the execution of brand standards. And, together with restaurant leaders I partnered to create action plans that narrowed these operational deficiencies. In addition to building relationships, communicating effectively, and demonstrating acute business acumen, I truly felt my role was to act as an advocate for my franchisees and their communities. I am proud of the community work we did together!

Buffalo/Niagara, New York Area

I considered myself to be a brand ambassador for one of the world's most recognizable house hold names; McDonald's. I focused the majority of my time on growing our market share by building pride in my people and my restaurants. In turn they strive to deliver outstanding customer service. Through focusing on customer expectations, both internal and external, I have had extremely successful results. In this position I projected and planned the profitability of our nine store organization. I was responsible for overseeing a staff of nine General Managers that directly ran the operations of their particular restaurant. The business required me to project for capital reinvestment, sales and guest count growth, and cash flow. I effectively articulated the vision of our company as well as specific expectations to mid managers and restaurant staff. All facets of the business fall directly under my review. I was responsible to maintain our organization's good standing with McDonald's Corporation. Our Franchising Agreement required us to uphold the highest standards of operations. I created our Business and Local Store Marketing Plans. And, in turn I developed and coached Supervisors and General Managers to better understand the business and the ever changing customer base. I also handled day to day problems that arised in our organization by working through Mid Managers to remove barriers; specifically, I worked in collaboration with Operations Consultants, Maintenance Supervisors, and Human Resource Managers.

Buffalo/Niagara, New York Area

I was directly accountable for ensuring day to day operations of my restaurants were top notch. Supervising profitability, operations standards, and people development dominated most of my time. I had very specific targets to achieve. I consistently achieved my set targets with regards to sales and guest count increases, profit after controllables, management size depth, and customer satisfaction. My key job duties in this role centered around execution of a previously written plan handed down to me. I was responsible for working through my team to deliver the desired results.

My tenure in this position centered around the hiring, training and the promotion of over 200 managers. I collaborated on an extensive curriculum program that was adopted by McDonald's East Division McOpco, a system consisting of over 700 restaurants. This twelve week training program taught managers not only the foundation of McDonald's operating procedures, but also how to effectively manage customer expectations, and ultimately the business. A commitment to development starts with possessing the ability to give professional honest feedback. I often managed performance and provided feedback aimed at participant behavior. Other taks I completed while serving as a Training Coordinator included assisting in forecasting regional and divisional training plans and communicating system training updates. I also conducted facilitator-led training for the McDonald's Regional training team.

I was responsible for conducting all new hire orientation for 12 restaurants and completed all required labor law and policy documentation. I acted as brand ambassador for both internal and external customers and orchestrated recruiting initiatives for profit center.

Responsible for customer satisfaction as well as managing controllable line items to ensure profitalibilty. In this position I was also responsible for maintaining exceptional levels of quality, service and cleanliness while coaching and training restaurant employees.