Danielle Taite Email & Phone Number

United States

As the Director of Global Services, my key responsibilities include managing a team of service professionals, implementing best practices and standard operating procedures, and collaborating with cross-functional teams to ensure smooth service delivery. I am also responsible for developing and executing strategies to drive growth and profitability.Through.

Remote

Remote

* Quality Control* Billing/Invoice * Ticket/Customer Service Management* Data Analysis* Social Media Communications * Data Reporting* Marketing Research* Project Management * Graphic Designer* Team Calendar Management* System Creation and Management

Coppell, TX

- Open manual and EDI shipment files in BDM to transfer over to BOSS for transmission. - Complete shipment information in BOSS, including FDA requirements. - Transmit incoming shipments that are COB ready. - Run the FTZ Report and confirming the FTZ shipments have required COB's and obtaining documents such as IT Bonds, House Bills, Commercial Invoices and.

Irving, TX

• Received, opened and distributed all incoming mail.
• Tracked all tax bills and landlord reimbursement requests.
• Processed all incoming refunds.
• Managed the teams needs and organized incoming work to run smoothly for the processers.
• Kept record of all delinquent bills that were received and made the payment.
• Handled the property tax general mailbox.

Westlake, TX

 Create files for specialty clients that require refund check detail in a spreadsheet form. Process and balance refund checks  Maintain our check log as well as out bound that checks that go out directly to the clients.  Work closely with clients when they have questions and handle all inquiries and updates to their procedures and files.  In charge of.

Westlake, TX

 Manage two specialty clients that require tax bills for their loans to be sent directly to their tenants or our payment processing department.  Handle record maintenance of the system for the specialty clients. Customer service representative for clients and their tenants. Manage all miscellaneous mail that comes in to our P.O. Boxes and mail out.

 Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Mastery of customer service management systems and databases. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and.