Attains and maintains a knowledgeable, professional presentation to drivers of Company’s qualifications and operations.Responsible for driver recruiting calls and inquiries. Screens, interviews and pre-qualifies all telephone inquiries, leads, and applications within 24 hours of submission. Update and enter into Tenstreet.Pre-qualify driver candidates prior to submitting to processing. This includes running and reviewing all applicable reports, updating application/Tenstreet as needed.Responds to all new leads and takes action on all voicemail messages before leaving work each day.Gives input and submits ideas for areas in which to advertise and generate qualified leads. Maintains accurate record keeping information as instructed.Retrieves and distributes recruiting voicemails daily.Retrieves, screens and distributes unassigned internet applications daily.

Obtains freight from customers based on account commitments, availability of equipment and customer rank.Monitors high profile loads under dispatch and communicates progress to customers.Communicates proactively with customers when Service Failures have occurred or forecasted to occur and reschedules loads as neededManages load tenders sent via e-mail, Internet, fax, phone, and EDI.Coordinates load times to match Epes’ available equipment and updates Epes system if needed.Obtains necessary information on purchase orders, appointments, trailer needs, etc.Notifies Epes Load Planner, Driver Manager and/or Independent Contractor Administrator of requirements on specific loads.Contacts customer and advises of any delays in transit based on information from Company Driver, Driver manager and/or Independent Contractor Administrator.Solicits any additional freight at the direction of the area Load Planner.Maintains a secondary broker list for contact (when customers cannot fulfill our needs).Monitors potential customer problems that may cause retention problems and/or driver turnover as well as excess wait time or layover. Communicates any problems and account changes to Management and Sales.Meets with appropriate management personnel and area Load Planners to discuss balance needs, customers’ concerns and opportunities.Maintains and consistently updates customer contact sheet.Maintains awareness of customer needs, requests and proactively follows up to ensure that all required Epes personnel are properly informed and involved in the process of providing service.Stays aware of new customer development (through information provided by Sales/Marketing) and helps coordinate efforts to attract desirable new business.Communicates with Load Planner for additional freight opportunities or customer requests within their area.Monitors customers balance needs and issues to facilitate new lanes and new growth opportunities.

Summer of 2018 and 2019