Danielle Bruxellas Email & Phone Number

Toronto, Ontario, Canada

• Update the business plan to guide company growth and strategy, gathering data on market trends, competition, and internal performance to define short- and long-term strategies and align teams with company goals.
• Restructure pricing models to meet company financial goals, focusing on increasing monthly revenue and improving overall profitability through strategic adjustments to pricing tiers and fee structures.
• Improve business processes, establish new procedures, and set sales goals while actively tracking sales performance, analyzing results, and implementing improvements to increase conversion rates, team productivity, and.
• Conduct due diligence and prepare incentive claims to submit to the Ontario government, ensuring all required documentation is accurate and complete for clients seeking funding opportunities.
• Lead social media strategies and enhance referral programs, driving increased brand visibility, higher engagement rates, and more business leads.
• Provide expert guidance throughout the application process, securing successful outcomes for clients and increasing client retention through proactive follow-ups and outreach efforts.

Toronto, Ontario, Canada

• The main goal at Seneca International is to ensure a positive experience for international students at Seneca Polytechnic and contribute to their academic success and overall well-being.
• Provide courteous and efficient support to prospective students through various channels.
• Assist international students with the application process and ensure smooth transitions.
• Manage Salesforce for student queries and Call Campaigns, 6Connex and Webinar.Net for Open House events.
• Maintain confidentiality while communicating information clearly and concisely.
• Collaborate with the Admissions team to meet student acceptance deadlines and prioritize urgent cases.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Supported daily operations of the bookstore and assisted in the distribution of merchandise.
• Played a role in efficiently distributing bookstore items such as textbooks and stationery.
• Managed incoming shipments, ensuring accurate inventory management.
• Collaborated with staff to fulfill customer orders and provided courteous customer service.
• Offered information and guidance to customers, supported promotional initiatives, and assisted with inventory management and other assigned duties.

São Paulo, São Paulo, Brazil

• Led projects focused on enhancing operational activities within the governance team and ESG team, including initiatives such as Reference Forms, Disclosures, and Governance Information for Annual Shareholders Meetings.
• Coordinated updates to the Corporate Governance Report to comply with Securities and Exchange Commission of Brazil (CVM) regulations and contributed to ISE, Dow Jones, SEC, and Integrated Reporting.
• Ensured adherence to the Disclosure Policy and supported the Fiscal Council and executive committees.
• Managed the entire process of General Shareholders Meetings of Banco Bradesco S.A. and its subsidiaries.
• Monitored compliance policies and procedures, ethics code, and institutional policies.
• Managed the Corporate Governance section on the Investor Relations website in English and Portuguese.

Osasco

• Ensured timely, fair, and effective management of customer complaints and inquiries, enhancing overall satisfaction while promoting transparency, accountability, and ethical conduct.
• Managed conflicts and negotiated mutually beneficial agreements between customers and the bank’s departments.
• Prepared 25 daily official responses to clients with their problem resolutions.
• Analyzed complaint trends and root causes to identify areas for improvement and enhance the Ombudsmen Ranking.
• Examined sensitive information and escalated matters to the department director as needed.

Osasco, São Paulo

• The main goal of an Ombudsman Service Operator is to serve as the initial point of contact for customers who have complaints or inquiries, handling their concerns with empathy, professionalism, and efficiency.
• Oversaw customer complaints escalated to the Ombudsman Department via phone calls, ensuring accurate documentation and timely resolution in the complaints management system (STGM).
• Maintained detailed records of customer interactions and complaint resolutions, adhering to confidentiality and data protection regulations.
• Managed sensitive information, escalated matters as needed, and consulted with frontline teams for effective handling of complex cases.

São Paulo E Região, Brasil

• Provided exceptional service to customers and ensured a positive customer experience, promoted customer loyalty, and contributed to the overall success and reputation of the bank.
• Aided customers with their day-to-day banking needs, providing descriptions of banking products and services.
• Performed banking transactions, including deposits, withdrawals, transfers, and bill payments, adhering to established policies and procedures.
• Maintained accurate records of transactions, customer interactions, and service requests using internal systems and software applications.

Diploma Of Education, Business Management

Activities and Societies: Mathematics of Business and Finance; Accounting; Innovation and Entrepreneurship; Business Statistics; Financial.

General Training, Corporate Governance

Improvement in Corporate Governance fundamentals, structures, practices and codes.

Bachelor'S Degree, International Business Trade

Diploma Of Education, Technician In Business Administration

High School Diploma