Danielle Burrow, Pmp, Clssbb Email & Phone Number

Noblesville, In, Us

Manage projects to drive improvement and performance for call center and application processing operations.Oversee a department of five that is responsible for systems access, project management, and business analysis.

Indianapolis, Indiana, United States

Empowering and coaching associates at the grass roots level to improve process through small increments of change to ensure sustainability.Program and project management for various clinical and non-clinical initiatives including: Revamped AIM4Excellence (process improvement) curriculum to better accommodate the constraints of today’s workforceDeveloped dashboard for department head to see projects at a glanceManaged project of starting up three COVID-19 monoclonal antibody clinics within three weeksProject manager of initial Incident Command response during COVID-19Completed 5S of PolicyStat and established System Policy and Procedure Committee to facilitate roll outs of new or modified policies statewideDecreased Pyxis time until filled by over 80% by guiding team through process improvement effortsFacilitated team through small increments of change to improve medication reconciliation processFacilitated team to standardize the associate financial assistance program across the stateTeach groups on Lean techniques and philosophies and change management methodology

Carmel, Indiana

• Assisted with transition from two boutiques to one. Including relocating cancer care products/services to Carmel location and establishing satellite retail kiosk at gynecologic oncology office• Customer service and sales • Purchased and monitored inventory• Assisted with DME Medicare accreditation• Managed implementation of new online shopping cart• Developed, implemented and reviewed operational procedures and processes. Continually reviewed for opportunities to improve efficiency utilizing Lean methodology

Indianapolis, Indiana, United States

• Directed daily operations of 2 DME health boutiques and 1 kiosk including managing staff, purchasing inventory, looking for growth opportunities and monitoring budgetary performance• Planned strategically for continued growth of both boutiques and kiosk• Spearheaded DME Medicare accreditation• Managed implementation – closing of new point of sale software• Began implementation of new online shopping cart• Successfully wrote grant for funding of new online shopping cart• Developed, implemented and reviewed operational procedures and processes. Continually reviewed for opportunities to improve efficiency of employees utilizing Lean methodology• Customer service and sales • Closed Indianapolis boutique and kiosk over six week period due to reduction in force – department eliminated

Fishers, Indiana, United States

• Project manager of SAP Business One software implementation. Managed project from initiation to closing. Saved company over $45,000 annually due to improving office and warehouse staff efficiency post-implementation with specific customizations to program and process improvement initiatives employing Lean techniques• Managed accounts receivable and customer care departments • Developed copy material for company web newsletters, blog and social media site• Project manager for all print catalogs for distribution to outside sales representatives, leads and customers. Responsible for direct mailing of catalogs that received ROI’s ranging from 296% - 329% in 2010• Developed print advertisements for trade publications and direct mail. The direct mail pieces resulted in ROI’s ranging from 2,255% - 14,095% in 2010• Defined, measured, analyzed, implemented, and controlled operational procedures and processes. Utilized Lean methodology to continually improve efficiency and reduce waste.• Troubleshoot and resolve computer and networking problems • Managed PPC Internet marketing campaigns• Managed payroll and human resource/benefit administration