• Leads day-to-day operations of the reception desks.• Conducts Deskside Training when needed and provides input to Business Analytics regarding continuous improvement.• Coaches and develops to facilitate success in current role and readiness for potential growth into other roles.• Is attentive and provides exceptional, professional customer service to employees, clients, contractors, and visitors.• Provides (or directs) roaming receptionist tasks.• Reports and executes reception operations consistent with established SLAs.• Collaborates with peer Lead Receptionists to ensure consistency across the Reception Team.• Participates in Receptionist hiring.• Provides input to Supervisors regarding Receptionist performance.

• Facilitated the opening and/or closing of service locations.• Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.• Followed proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times.• Worked collaboratively across the organization, as well as with employees and other vendor partners, ensuring the Northwest Center team is always acting as a solutions provider to our customer and vendor partners.• Ensured physical presence of lobby & workrooms exceeded overall visual presence expectations and required standards.• Verbally welcomed customers upon entrance.• Acted as the point of reference for guests & employees who needed assistance or information.• Utilized organization-specific computer programs to check-in guests and confirm validity prior to entering space and issued badges.• Provided support via phone, email or in person to callers, visitors, community members, vendor partners and all guests.• Helped resolve any escalations with guests and visitors in a professional and polite manner. Maintained office security by following security procedures and controlling access via the reception desk.

• Provided 5-star service to visitors, employees & contractors in a warm, friendly & professional manner.• Answered incoming telephone calls. Determined how best to assist the caller & identified whom within the corporation may best assist the caller.• Ensured all visitors completed, signed & understood their responsibility for adhering to the corporations Non-Disclosure Agreement (NDA) before arranging for the guests to move about the campus.• Strategically determined what additional support is needed when handling sensitive inquiries, in-person or via telephone.• Maintained legible daily logs that were frequently updated specific to various administration needs.

• Supported events taking place on Amazon's campus by pre-registering guests, assisting with visitor check-in, & providing ticketed coat check as requested.• Acted as the on-site point of contact for event organizers. • Opened & closed event support service locations while ensuring the lobby was clean and organized.• Worked cohesively with other supporting vendors on events.• Communicateds with event organizers and vendor staff in-person, via email, & phone.• Maintained event asset inventory. Organized & distributed event assets from storage rooms to other locations as necessary.

• Greeted and welcomed guests.• Prepared test materials.• Established & assigned testing rooms.• Verified students’ identity & directed students to testing area.• Explained the examination policies & procedures to the students.• Distributed test materials, monitored students as they tested & collected paperwork after exams were completed.• Monitored test rooms & helped to enforce time limits.• Graded all tests in a timely manner.

• Assisted in the planning and execution of student orientation, as well as quarterly social events, university events, local events and graduation.• Briefed students on the rules and regulations of the university and the consequences of violating them.• Assisted in the preparation and issuing of identity cards and access badges to campus and facilities.• Conducted training with advisers, academic departments and students regarding the implementation and ongoing usage of student information systems.• Coordinated with academic departments, accounts and administrative offices for the resolution of student problems.• Conducted training with consultants, academic divisions and students concerning the implementation and continuing usage of university resources.• Identified and analyzed functional procedures to improve performance and productivity.• Responsible for monthly newsletter publication.

• Performed guest service representative duties.• Responsible for closing out the financial books of the hotel at the end of each business day.• Responsible for auditing all guest information for the day.• Completed and transmitted daily management and accounting reports.• Resolved any outstanding accounting discrepancies.

• Coordinated all interviews and worked across departments to develop interview schedules.• Worked closely with recruiters to set up interviews in the USA and handled calls from applicants, hiring managers and members of the HR Staffing and Executive Sourcing team.• Responsible for following all processes & procedures identified by business partners.• Used discretion when handling confidential and sensitive information.

• Pitched story ideas to editors.• Managed website content including writing website specific content.• Liaised with managing directors and in-house teams of writers, photographers, printers, designers and production staff.• Wrote and published supplementary content for the newspaper’s website.• Created and edited daily photo galleries.• Work has been published in The Letterkenny Post, The Inish Times and The Donegal Post.