Danielle Martinez (Carl) Email & Phone Number

Irvine, California

Irvine, California

• Manage IT projects following required internal process, the SDLC, and Waterfall methodology• Main area of focus is LightSpeed Property Management System (PMS) related projects• Communicate and coordinate with a wide variety of individuals across multiple teams, departments, and companies in many different regions• Build and maintain positive relationships with Marriott associates, vendors and providers• Manage and ensure projects are on budget, on time, and resource utilization is fully optimized• Implement creative solutions when required• Communicate with the Finance team on project spending and accrual• Responsible for presenting and updating leadership/management on the status of assigned projects• Maintain necessary repositories to allow for teams to find necessary materials/training• Assisted with transitioning the PM/BA/Dev/QA teams over to new best practices/process after the Starwood/Marriott merger - Required new project estimate templates, designing new ways of communicating project and resource information, re-formatting of the code deployment process, alignment of new role responsibilities between teams, multiple training sessions across the organization, and researching of new tools to be leveraged• Creation and management of project schedules in Microsoft Project, using PWA and Microsoft Teams for project document repositories and communication• Managed the setting up of 2 offshore technology call centers which required gathering of training resources, ramp up/knowledge transfer plan and quality measurement/standards with less than 60 days turn around

Irvine, Ca

• Manage LightSpeed PMS hardware and software development projects• Work within Microsoft Project and SharePoint managing schedules, project artifacts, obtain stakeholder approval on documents and change management decisions, provide project management coverage of projects and departmental processes like scheduling for the entire LightSpeed portfolio• Serve as PWA training facilitator to administer guidance surrounding functionality and uses for the LightSpeed Team, which includes live demos and recordings• Conduct project status calls with project sponsors, team leads and outside vendors• Facilitate departmental training during monthly project management calls, including reviewing technical best practices and team building communication techniques • Pilot and implement TimeBox projects using a hybrid methodology and creating departmental documentation• Analyze and mitigate any project risk and work with the appropriate teams to facilitate change management procedures and approvals from stakeholders • Involvement in software update deployment strategy and beta processes• Manage the department’s annual SOX audit, implement any necessary process modifications, provide an overview of each audit at conclusion, as well as proactively auditing our teams throughout the year• Heavily involved with onshore and offshore Development, Business Requirements, QA teams• Manage change requests, Legal and Privacy product approvals and product quality

Tustin, Ca

•Use deductive reasoning to troubleshoot LightSpeed/Galaxy UX software issues•Log into Galaxy servers at Starwood properties throughout the United States, Canada, Australia, Mexico, and Asia to bring properties back online•Efficiently log incidents with extensive detail and ensure all computer commands used are included•Escalate any major software issues to the 2nd Level Team/Development for further analysis•Maintain a positive, professional demeanor with clients, as well as ease stressful situations•Teach and explain particular program functions to clients using the system or installing the software

Anaheim, Ca

•Wrote memos, implemented deadlines, tracked guest complaints and solutions, proof read all company documents before sending to print, reconciled expense reports, and corresponded with ownership and outside agencies•Worked closely with all department heads at all properties organizing, holding and attending company meetings and organized ownership's business trip itineraries•Contacted vendors and contractors regarding contract violations and project deficiencies, created official company forms and notices, completed purchase orders and check requests, coordinated check drops, kept track of incoming company trademark certificates, organized 401k notices and files, assisted accounting and payroll with filing, and maintained inventory of necessary office supplies•Attended extensive OPERA revenue management training•Assisted in construction projects such as designing the hotel interior, choosing new room amenities and inspecting rooms and construction work

Anaheim, Ca

•Helped with guest check-ins, concierge room assignments, check-outs, and room moves using OPERA Hotel Systems•Assisted hotel management with guest complaints in person and by responding on Trip Advisor•Conducted pre-arrival calls concierge room guests to anticipate their needs prior to arrival•Set up guest transportation, checked in flights, set up Disney Dining reservations, assisted guests with travel itinerary booking deficiencies, and set up specialized packages for Concierge guests

Anaheim, Ca

•Efficiently checked guests in and out, kept track of due-outs, posted water charges, and shifted room availability using OPERA Hotel Systems•Helped handle guest complaints, ensure guest satisfaction by successfully diffusing problems •Trained new front desk agents •Showed rooms, conducted property tours and maintained up-to-date guest information •Excelled in securing paid upgrades from guests

Anaheim, Ca

•Used OPERA Hotel Systems, booked phone reservations, checked arrivals, input 3rd party reservations , secured rate codes and package codes on reservations, attached paid packages to reservations, and double checked other agents’ inputs to ensure accuracy •Trained new employees on how to use OPERA and input room reservations•Helped cover the Front Desk during agent breaks•Worked with the Front Desk to resolve any booking issues

Executive Mba, Strategic Leadership

Master Of Science - Ms, Information Technology

Bachelor Of Arts (Ba), Communication And Media Studies

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies