Danielle Carroll Email & Phone Number

Virginia, United States

•Lead sales engineer and technical expert on mid market Franchise accounts as well as Corporate Multi Unit growth market accounts, aligned to 4+ sellers •Verticals including Quick Serve Restaurants, Education, Elderly Care, Multi Brand Management Companies, Bar/Restaurant Concepts, Services•Designed and executed custom demonstrations of FranConnect software, based on information found in discovery, including modules such as: CRM (Sales), Project Management (Opener), AI Scheduling… Show more •Lead sales engineer and technical expert on mid market Franchise accounts as well as Corporate Multi Unit growth market accounts, aligned to 4+ sellers •Verticals including Quick Serve Restaurants, Education, Elderly Care, Multi Brand Management Companies, Bar/Restaurant Concepts, Services•Designed and executed custom demonstrations of FranConnect software, based on information found in discovery, including modules such as: CRM (Sales), Project Management (Opener), AI Scheduling Tool (Sales Accelerator), Operations (Brand Consistency, Performance), Ticketing and FAQ (Support), Analytics, LMS (World Manager), Royalty Collection (Royalty Manager)•Created and shared assets for SE and Sales teams such as: Product Discovery Questions Document, Demo Blueprints, Value Add Selling Demo Document, PS/Implementation Handoff Form•Collaborated with sellers on territory management and pipeline generation•Demo2Win•SPICED sales methodology Show less

• Lead sales engineer on enterprise strategic accounts aligned to 3 sellers •Verticals including IT, Agile, Marketing, Education, Project Management, PMO, Professional Services, Creative/Design, Product Management, HR• Led discovery workshops to determine customer requirements• Customized and configured executed custom demonstrations of SaaS solution based on customer requirements• Received training on and practiced MEDDICC/MEDDPICC methodology • Cross sold… Show more • Lead sales engineer on enterprise strategic accounts aligned to 3 sellers •Verticals including IT, Agile, Marketing, Education, Project Management, PMO, Professional Services, Creative/Design, Product Management, HR• Led discovery workshops to determine customer requirements• Customized and configured executed custom demonstrations of SaaS solution based on customer requirements• Received training on and practiced MEDDICC/MEDDPICC methodology • Cross sold using teamwork and strategy between presales, sales, post sales, and industry principals• Developed and implemented formal managed proof of concept process• Strategized with sales team on how to bring in revenue and retain happy customers as well as meet/exceed quota• Responded to RFPs and RFQs Show less

• Direct sales for credit card processing and point of sales systems• Large territory across multiple states• Customer presentations and demos• Cold calls and sales calls• Proposals and sales paperwork• Plan, develop, and execute account penetration strategies and sales plans

• Lead sales engineer on federal civilian accounts with proven ability to exceed quota• Proven success with account growth and customer relationship management• Technical customer presentations, demos, and sales calls• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs• Solution design and presentations• Plan, develop, and execute account penetration strategies and sales plans• Configuration and quoting of Nutanix… Show more • Lead sales engineer on federal civilian accounts with proven ability to exceed quota• Proven success with account growth and customer relationship management• Technical customer presentations, demos, and sales calls• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs• Solution design and presentations• Plan, develop, and execute account penetration strategies and sales plans• Configuration and quoting of Nutanix solutions Show less

• Lead sales engineer on federal civilian accounts (Library of Congress, Federal Independent Agencies, Department of Transportation, Federal Aviation Administration)• Proven success with account growth and customer relationship management• Presales engineer with badged access to federal customer sites• Technical customer presentations, demos, and sales calls• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs• Solution… Show more • Lead sales engineer on federal civilian accounts (Library of Congress, Federal Independent Agencies, Department of Transportation, Federal Aviation Administration)• Proven success with account growth and customer relationship management• Presales engineer with badged access to federal customer sites• Technical customer presentations, demos, and sales calls• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs• Solution design and presentations• Plan, develop, and execute account penetration strategies and sales plans• Configuration and quoting of Dell EMC hardware, software, cloud, and services solutions• Work cohesively with customers to build cloud strategy• Build solutions to enhance business processeso Performance- and SLA-based VxRail, Unity, VMAX, VNX, Isilon, VPLEX, backup and recovery solutions, service catalog• Build current and future state “Atlas” for each customer while working with them to determine future directiono Multi-stage plans for future improvement• RFI and RFP Responses• Two-year Global Services Associate Program including eight week training course Show less

•Sole technical resource for federal reseller•12 account managers covering multiple federal accounts each•Portfolio of 100+ vendors

Federal Division - Strategic Accounts

•Covered Federal Aviation Administration and Department of Transportation with badged site access•Supported the sales team in developing and implementing specific account penetration strategies, produced account specific products/services/sales plans•Provided technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Used knowledge of competitive solutions to effectively address and dispel customer… Show more •Covered Federal Aviation Administration and Department of Transportation with badged site access•Supported the sales team in developing and implementing specific account penetration strategies, produced account specific products/services/sales plans•Provided technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Used knowledge of competitive solutions to effectively address and dispel customer objections•Established relationships with the account team, partners, and customers in support of sales team objectives. Engaged and leveraged corporate resources, abilities, budgets, and personnel as appropriate•Supported technical sales calls•Configured and documented hardware, software, cloud, and service solutions to meet customer and sales objectives•Supported qualifying sales opportunities in terms of customer technical requirements, competition, decision making process, and funding•Presented the design and value of proposed solution and business case to customers, prospects, and managementProven Professional Certifications:•Technology Architect, EMC Storage & Information Infrastructure Specialist (Solutions Design Exam for Technology Architects, EMC Storage and Information Infrastructure Exam for Technology Architects)•Technology Architect, Isilon Solutions Specialist (Isilon Solutions and Design Specialist Exam for Technology Architects)•Information Storage Associate (Information Storage and Management Exam)Other Certifications:•SPEED Guru (VMAX)•USPEED Guru (VNX)•VTSP5 (VMware Technical Solutions Professional)Training:•VMware vSphere 5.1•VMAX Internals•VMAX Performance•ViPR SRM Implementation and MaintenanceAwards/Recognition: •Excellence @ Dell/EMC: Silver "Passion" Q3 2016, Silver "Passion" Q1 2016, Gold "Passion"​ Q2 2015, Silver "Innovation"​ Q4 2014, Gold "Passion"​ Q4 2014, Silver "Success" Q1 2014 Show less

Federal Division - Strategic Accounts

•Supported the sales team in developing and implementing specific account penetration strategies, produce account specific products/services/sales plans•Provided technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Used knowledge of competitive solutions to effectively address and dispel customer objections•Established relationships with the account team, partners, and customers in support of sales team… Show more •Supported the sales team in developing and implementing specific account penetration strategies, produce account specific products/services/sales plans•Provided technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Used knowledge of competitive solutions to effectively address and dispel customer objections•Established relationships with the account team, partners, and customers in support of sales team objectives. Engaged and leveraged corporate resources, abilities, budgets, and personnel as appropriate•Supported technical sales calls•Configured and documented hardware, software, cloud, and service solutions to meet customer and sales objectives•Supported qualifying sales opportunities in terms of customer technical requirements, competition, decision making process, and funding•Presented the design and value of proposed solution and business case to customers, prospects, and management•Skilled in presales operations processes such as configurations and quotesCertifications: Technology Architect, EMC Storage & Information Infrastructure Specialist; Technology Architect, Isilon Solutions Specialist Show less

Federal Division - Strategic Accounts

•Assisted in the analysis and design of technology solutions•Provide technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Acquired knowledge of competitive solutions to effectively address and dispel customer objections•Recognized relationships with the account team, partners, and customers in support of sales team objectives•Leveraged corporate resources, abilities, budgets, and… Show more •Assisted in the analysis and design of technology solutions•Provide technical expertise in support of pre-sales activities•Assisted in development of responses to customer requests and proposals•Acquired knowledge of competitive solutions to effectively address and dispel customer objections•Recognized relationships with the account team, partners, and customers in support of sales team objectives•Leveraged corporate resources, abilities, budgets, and personnel•Participated in technical sales calls•Configured and documented hardware, software, cloud, and service solutions to meet customer and sales objectives•Participated in qualifying sales opportunities in terms of customer technical requirements, competition, decision making process, and funding•Attended the presentation of the design and value of proposed solution and business case to customers, prospects, and management•Direct Express configurations and quotesCertification: Information Storage Associate8 week GSAP training course (Oct 2011 - Dec 2011)• "Pitch the Pitch" competition winner• Information Storage and Management• Block Storage Deployment and Management• File Storage Deployment and Management• Virtualization (VMware)• IT Trends and Strategies• ITIL• Conflict Management• Communicating Effectively with MBTI• Customer Focused Presentations• Power Messaging• Credibility and Networking• Competitive Intelligence• Consultative Techniques • Solutions Design Show less

On contract with NIH, Biomedical Translational Research Information System (BTRIS)• Software and report unit testing• Scheduled and executed daily data loads• Produced statistics and corrective action plans• Produced performance metrics• Database and application correlation• Automated information systems• Developed system requirements• User Interface specification• Cognos report authoring

• Sold computer networking services and support to small businesses• Wrote and executed proposals for sales of equipment and services• Internet marketing and email campaign management using Constant Contact• Black Belt Sales System training• Member of Business Networking International (BNI) and other various networking and referral groups

Web Administration Rotation (May 2008 – January 2009)• Main contact for Newport News Industrial (NNI) website conversion and go-live • Converted intranet websites from HTML to XHTML/CSS and maintained them • Assisted with XHTML/CSS training classes Project Management Rotation (January 2009 – May 2009)• Assistant Project Manager for Handheld Scanner Replacement project • Participated in and presented Program Management Reviews• Assisted in editing and compiling… Show more Web Administration Rotation (May 2008 – January 2009)• Main contact for Newport News Industrial (NNI) website conversion and go-live • Converted intranet websites from HTML to XHTML/CSS and maintained them • Assisted with XHTML/CSS training classes Project Management Rotation (January 2009 – May 2009)• Assistant Project Manager for Handheld Scanner Replacement project • Participated in and presented Program Management Reviews• Assisted in editing and compiling multiple documents and spreadsheets including project plans and procedures as well as financial reporting in Hyperion Show less

• Created process maps and guides to streamline customer service, data entry, and record keeping • Performed customer service, data entry, and record keeping roles

• Created Access databases and document maps • Assisted with implementation of process improvement utilizing ISO in preparation for certification • Tracked and filed manufacturing and payment records

Electronic Applications (E-Apps) Project•Analyst Team member •Utilized BizFlow and Hummingbird Document Manager applications •Assisted with development of E-Apps end-user training documentation and user guide used for a web-based administrative tool for user account management CMMI Workshops and LEAN Events •Assisted Process Improvement Manager with achieving E-Apps CMMI Level 3 •Assisted Stanley Software Engineering Solutions Division in achieving… Show more Electronic Applications (E-Apps) Project•Analyst Team member •Utilized BizFlow and Hummingbird Document Manager applications •Assisted with development of E-Apps end-user training documentation and user guide used for a web-based administrative tool for user account management CMMI Workshops and LEAN Events •Assisted Process Improvement Manager with achieving E-Apps CMMI Level 3 •Assisted Stanley Software Engineering Solutions Division in achieving formally assessed CMMI rating of Level 3 Show less

• Assisted Production Manager in all aspects of multimedia production • Help desk - maintained online product site for Department of Navy CIO customer web orders, processed orders and updated inventory• Created and maintained spreadsheets for various projects• Developed procedural process guide for employee use of multimedia equipment • Tested and assisted with implementation of product website

Bachelor Of Science, Information Science, Minor In Business Administration, Minor In Leadership Studies

Activities and Societies: President's Leadership Program (PLP), Gamma Phi Beta (Administrative Vice President 2007-2008, website chair.

Leadership Through The Ages

Summer study abroad program through CNU PLP (Harris Manchester College of Oxford University).

Leadership Through The Ages

Summer study abroad program through CNU PLP.