Danielle Carroll Email & Phone Number

Virginia, United States

• Lead sales engineer and technical expert on mid market Franchise accounts as well as Corporate Multi Unit growth market accounts, aligned to 4+ sellers
• Verticals including Quick Serve Restaurants, Education, Elderly Care, Multi Brand Management Companies, Bar/Restaurant Concepts, Services
• Designed and executed custom demonstrations of FranConnect software, based on information found in discovery, including modules such as: CRM (Sales), Project Management (Opener), AI Scheduling… Show more
• Designed and executed custom demonstrations of FranConnect software, based on information found in discovery, including modules such as: CRM (Sales), Project Management (Opener), AI Scheduling Tool (Sales Accelerator).
• Created and shared assets for SE and Sales teams such as: Product Discovery Questions Document, Demo Blueprints, Value Add Selling Demo Document, PS/Implementation Handoff Form
• Collaborated with sellers on territory management and pipeline generation

• Lead sales engineer on enterprise strategic accounts aligned to 3 sellers
• Verticals including IT, Agile, Marketing, Education, Project Management, PMO, Professional Services, Creative/Design, Product Management, HR
• Led discovery workshops to determine customer requirements
• Customized and configured executed custom demonstrations of SaaS solution based on customer requirements
• Received training on and practiced MEDDICC/MEDDPICC methodology
• Cross sold… Show more

• Direct sales for credit card processing and point of sales systems
• Large territory across multiple states
• Customer presentations and demos
• Cold calls and sales calls
• Proposals and sales paperwork
• Plan, develop, and execute account penetration strategies and sales plans

• Lead sales engineer on federal civilian accounts with proven ability to exceed quota
• Proven success with account growth and customer relationship management
• Technical customer presentations, demos, and sales calls
• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs
• Solution design and presentations
• Plan, develop, and execute account penetration strategies and sales plans

• Lead sales engineer on federal civilian accounts (Library of Congress, Federal Independent Agencies, Department of Transportation, Federal Aviation Administration)
• Proven success with account growth and customer relationship management
• Presales engineer with badged access to federal customer sites
• Technical customer presentations, demos, and sales calls
• Discover requirements, develop and configure business solutions that empower agencies to meet their SLAs
• Solution… Show more

• Sole technical resource for federal reseller
• 12 account managers covering multiple federal accounts each
• Portfolio of 100+ vendors

Federal Division - Strategic Accounts

• Covered Federal Aviation Administration and Department of Transportation with badged site access
• Supported the sales team in developing and implementing specific account penetration strategies, produced account specific products/services/sales plans
• Provided technical expertise in support of pre-sales activities
• Assisted in development of responses to customer requests and proposals
• Used knowledge of competitive solutions to effectively address and dispel customer… Show more
• Used knowledge of competitive solutions to effectively address and dispel customer objections

Federal Division - Strategic Accounts

• Supported the sales team in developing and implementing specific account penetration strategies, produce account specific products/services/sales plans
• Provided technical expertise in support of pre-sales activities
• Assisted in development of responses to customer requests and proposals
• Used knowledge of competitive solutions to effectively address and dispel customer objections
• Established relationships with the account team, partners, and customers in support of sales team… Show more
• Established relationships with the account team, partners, and customers in support of sales team objectives. Engaged and leveraged corporate resources, abilities, budgets, and personnel as appropriate

Federal Division - Strategic Accounts

• Assisted in the analysis and design of technology solutions
• Provide technical expertise in support of pre-sales activities
• Assisted in development of responses to customer requests and proposals
• Acquired knowledge of competitive solutions to effectively address and dispel customer objections
• Recognized relationships with the account team, partners, and customers in support of sales team objectives
• Leveraged corporate resources, abilities, budgets, and… Show more

• On contract with NIH, Biomedical Translational Research Information System (BTRIS)
• Software and report unit testing
• Scheduled and executed daily data loads
• Produced statistics and corrective action plans
• Produced performance metrics
• Database and application correlation

• Sold computer networking services and support to small businesses
• Wrote and executed proposals for sales of equipment and services
• Internet marketing and email campaign management using Constant Contact
• Black Belt Sales System training
• Member of Business Networking International (BNI) and other various networking and referral groups

• Web Administration Rotation (May 2008 – January 2009)
• Main contact for Newport News Industrial (NNI) website conversion and go-live
• Converted intranet websites from HTML to XHTML/CSS and maintained them
• Assisted with XHTML/CSS training classes Project Management Rotation (January 2009 – May 2009)
• Assistant Project Manager for Handheld Scanner Replacement project
• Participated in and presented Program Management Reviews

• Created process maps and guides to streamline customer service, data entry, and record keeping
• Performed customer service, data entry, and record keeping roles

• Created Access databases and document maps
• Assisted with implementation of process improvement utilizing ISO in preparation for certification
• Tracked and filed manufacturing and payment records

• Electronic Applications (E-Apps) Project
• Analyst Team member
• Utilized BizFlow and Hummingbird Document Manager applications
• Assisted with development of E-Apps end-user training documentation and user guide used for a web-based administrative tool for user account management CMMI Workshops and LEAN Events
• Assisted Process Improvement Manager with achieving E-Apps CMMI Level 3
• Assisted Stanley Software Engineering Solutions Division in achieving… Show more Electronic Applications (E-Apps) Project

• Assisted Production Manager in all aspects of multimedia production
• Help desk - maintained online product site for Department of Navy CIO customer web orders, processed orders and updated inventory
• Created and maintained spreadsheets for various projects
• Developed procedural process guide for employee use of multimedia equipment
• Tested and assisted with implementation of product website

Bachelor Of Science, Information Science, Minor In Business Administration, Minor In Leadership Studies

Activities and Societies: President's Leadership Program (PLP), Gamma Phi Beta (Administrative Vice President 2007-2008, website chair.

Leadership Through The Ages

Summer study abroad program through CNU PLP (Harris Manchester College of Oxford University).

Leadership Through The Ages

Summer study abroad program through CNU PLP.