Danielle Coker, Cmp Email & Phone Number

Tampa, Florida

Lead the daily operations of the high performing Travel & Event Planning Team Develop an annual business plan which will produce excellent business outcomes, improve processes and increase productivity Manage all components of the Strategic Meeting Management Program (SMM)Provide leadership and strategic direction to event planners Collaborate with business partners to ensure meetings and events are delivered effectively and efficiently to include development of metrics Drive the accountability of compliance with internal policies and procedures to ensure consistency, operational efficiencies and business unit integration within audit requirements Monitor performance against department goals and budgets, providing quarterly updates, and identifying cost efficiency opportunities Manage and administer meeting technology platform to include configuration strategy and deployment Managing, developing and coaching event planning team Budget Management, data integrity and validation of cost savings for the meeting and event programsCollaborate with internal clients, staff and outsourced suppliers to identify areas for continuous organizational improvement Troubleshoot/relationship building with clients, suppliers and staffProvide guidance and resolution on escalation issues and mitigate risk Manage hotel NSO relationships Monitor and report to management staff compliance to meetings and event policies Provides expert guidance on organizational best practices for meetings and events

Nationwide

• Lead team in implementation of Strategic Meetings Management (SMM) to increase efficiencies, reduce costs, minimize risk, and improve visibility into event data• Manage budgeting, invoicing, cost allocation, and reconciliation processes for each event• Identify and develop event management processes and procedures for team execution• Demonstrate in-depth knowledge of event life-cycle, creation process, and data reporting in Cvent• Source, negotiate, and contract with various hotel, catering, activities, and transportation vendors• Manage vendor relations to ensure customer receives high level of service• Direct and implement complex logistical elements of meetings and events, including audio visual, food and beverage, travel, transportation and meeting space planning• Train and mentor new team members on policies and procedures and monitor their progress• Maintain a high level of customer service to clientele, monitor through survey feedback • Oversee the planning and execution of up to 102 events annually

Jacksonville, Florida Area

• Supported various Tough Mudder events of over 5,000 people by booking travel arrangements, on-site set up, and coordinating 20 warrior participants • Assisted Travel and Events team members in the planning and execution of Courage Cup 2013 and Minneapolis Alumni Summit• Logistically planned and executed Special Teams Day for all Resource Development vendors• Developed Pipeline project proposal for Jacksonville office Family Day for 500 people• Assisted Warrior Outreach Coordinator with logistics and on-site assistance of local events for 20 – 40 people• Accurately & efficiently responded to donor inquiries within 24 to 48 hours via all forms of communication for general information, invoices, record maintenance, billing, and education of organization• Maintained accurate records of all monetary gifts ranging up to $1 million for over 3 million donors• Cultivated relations with and communicated departmental needs to our database vendors• Responded daily to requests for donor related information to internal staff including reporting of revenue• Supported a variety of projects for continuously improving department functions, including creation of a new ‘Donate page,’ procedure book, & process enhancements

Jacksonville, Florida Area

• Assisted Center Directors with logistics of center operations, customer service, and managing of over 300 volunteers• Oversaw the USO airport center operations including volunteer scheduling, supplies, maintenance, and handling traveling military members’ inquiries• Managed committees coordinating and executing the following events: Marine Corps Half Marathon, Tampa Diaper Dash, Kissimmee Motorcycle Benefit Ride, NAS Air Show, Palencia: Dancing In The Streets, Jaguars Military Appreciation Game, Pre–Deployment Briefs, Troop Homecomings, Craig Morgan Concert and Care Package Packing Party• Developed and maintained the Greater Jacksonville Florida Area USO Facebook page with 1,100+ fans and the ‘USO Girls’

Gainesville, Florida Area

•Managed vendors, design concepts, and inventory for a full service event design and production company focusing on corporate and personal events ranging from 50 to 1000 people.

• Assisted with the production of ticketed athletic events; facilitated athletes and special event guests• Managed manual and computerized transactions and bookkeeping activities, including credit card authorizations, billings, and payment discrepancies, maintaining financial records, and reconciling student ticket account sales and reservations

-Assisted co-coordinating 4th of July beach celebration for 10,000 people -Collected bids from local companies to work different aspects of city events -Placed in charge of designing & ordering weekly city events banners

- Filed medical records, insurance claims - Analyzed the product costs on invoices and insure that applicable discounts were applied - Responsible for applying receipts to accounts payable

- Disseminated the mail - Responsible for all information directed toward administration - Fielded messages for 190 teachers

Bachelor'S Degree, Recreation And Event Management

Activities and Societies: Sigma Kappa, FCA (Fellowship of Christian Athletes), Student Alumni Association

Graduate Certificate, Leadership And Strategy In Hospitality And Tourism