Dani Clark Email & Phone Number

Hemel Hempstead, Gb

Hemel Hempstead, England, United Kingdom

Acquisition from Vanarama to Autotrader. • Working in a fast paced environment• Taken inbound calls• Making outbound calls• Liaising with third party companies• Building relationships with our third party companies and customers• Admin tasks - sending emails, filling out spreadsheets, responding to Whatsapp messages, etc.• Supporting my colleagues either within my department or others within the company • Attending team or business meetings • Being apart of our People Panel team - bringing mine and my colleagues ideas, working through business changes, etc.• Using my knowledge from my role to create documents to support my team and other departments within the business• Training new starters to the business and teaching them about the job role of call handling. This also includes my colleagues from other departments within the businessIn January 2024 I was approached and asked to become the Comms Facilitator for our Hemel Hempstead office. This is an amazing opportunity for my Personal Development Plan in Marketing for Internal Comms/Events. This includes Stakeholder engagement, facilitating our comms internallly. Attending monthly meetings, catch up sessions, and outside office hours work events supporting local communities. I will be doing this along side my usual responsibilities as a customer support advisor.

Hemel Hempstead, England, United Kingdom

• Working in a fast paced environment• Taken inbound calls• Making outbound calls• Liaising with third party companies• Building relationships with our third party companies and customers• Admin tasks - sending emails, filling out spreadsheets, responding to Whatsapp messages, etc.• Supporting my colleagues either within my department or others within the company • Attending team or business meetings • Being apart of our People Panel team - bringing mine and my colleagues ideas, working through business changes, etc.• Using my knowledge from my role to create documents to support my team and other departments within the business• Training new starters to the business and teaching them about the job role of call handling. This also includes my colleagues from other departments within the business• People Panel Team (March 2021 until September 2023) - Collaborating with different teams within the business. Bringing forward new ideas, feedback, questions from colleagues, etc. Being apart of regular meetings each month either in person or virtual. Attending meetings outside of our usual scheduled meetings to discuss on business changes.

Hemel Hempstead, England, United Kingdom

• Supporting the team when the Team Leader was out of office • Cold calling• Creating strong relationships with new and existing clients• Attending meetings with my team members or cliental• Answering inbound calls• Visiting other branches • Administration tasks• Supported with Payroll• Working with/supporting the Team Leader

I would still have the same duties as when I was a Senior Advisor on Core. These are my additional duties of my current role within Refund and Replace: • Checking over advisor work to make sure company processes have been followed correctly• Sending feedback to Team Leaders to help with advisors performance • Manually processing refunds and replacements using our Back Office system

Watford, United Kingdom

• Supporting the team in the absence of the Team Leader• Coaching/Developing advisors – Side by Sides or meetings off the floor• Contacting relevant stakeholders• Attending SA meetings for personal development• Working with/Supporting the Team Leader• Responding to customers over Live Chat, Social Media and Email• Liaise with in house couriers• Deal with outbound calls to customers• Attending training sessions to support with the development within my role• Working on various different systems to support when working queries• Worked on different reporting systems

• Responding to Emails, Live Chat and Social Media (Facebook, Twitter, Instagram, Google, YouTube, Review Centre)• Deal with outbound calls to couriers• Liaise with in house couriers• Researching suitable outfits and products via our website• Calculating delivery dates and refunds

• Responding to Emails• Dealing with outbound calls to customers• Dealing with inbound calls from customers• Checking orders to make sure that these have been placed by the genuine card holder• Liaise with in house couriers• Working through and completing Excel Spreadsheets

30th March - 30th June I was a temp member of staff through Office Angels 1st July - I became a perm member of staff• Responding to Emails, Live Chat and Social Media (Facebook, Twitter, Instagram, Google, YouTube, Review Centre)• Deal with outbound calls to couriers• Liaise with in house couriers• Researching suitable outfits and products via our website• Calculating delivery dates and refunds

Berkhamstead

• Dealt with inbound and outbound calls • Over the phone sales • Provided assistance to customers over the phone with queries and complaints • Trialled new potential work colleagues

Leavesden - Watford

• Provided assistance to customers with internet issues over the phone• Trialled new potential work colleagues• Provided technical support such as removing viruses and setting up accounts • Sales experience, selling virus software

Hemel Hempstead, United Kingdom

• Completed sets and colours for customers • Responsible for cashing up the till • Responsible for stock control • Sales experience, selling hair products to customers

Bushey

• Prepared customers for their hair service • Took bookings and logged them in the diary • General cleaning and upkeep of the salon • Sales experience, selling hair products to customers

Hemel Hempstead, United Kingdom

• Responsible for restocking and the overall stock control • Replenished the shelves with company products• Provided assistance to customers face to face • Responsible for cashing up the till

Water End. Hemel Hempstead

• Received telephone calls and made bookings • Organised and prioritised my time to accommodate all of my customers • Ensured the customers received excellent customer service • Dealt with customer complaints face to face

Nvq 1,2 &3, Hairdressing

Education record