Danielle Cloonan, Pmp, Prince2, Itil, Csm Email & Phone Number

Chandler, Az, Us

Nashville, Tennessee, Us

Define, align, execute, and deliver on critical IT and business programs that enable our Dental Practice Operations to rapidly provide value to patients.

Downers Grove, Il, Us

Program Manager for a variety of technical system enhancements, upgrades, migrations, and new implementation projects. As well as IT infrastructure projects for various technologies and customer industries such as healthcare, financial, education, and casinos.

Downers Grove, Il, Us

Downers Grove, Il, Us

•Project Manager for IT projects of varying technologies (Cisco voice, datacenter, security, wireless, route switch, virtualization, storage etc.)•Define project objectives, create project plans and schedule, monitor project execution and deliver final documentation. •Advanced communication skills when delivering status and incident escalations to customers, involved Engineers, Account Managers, Solution Architects, and Management.•Work with the ISS team to improve sales opportunities and drive programs and assessments to specifically drive demand and the sales pipeline.•Manage E-rate Basic Maintenance projects by scheduling, keeping logs, and verifying that Sentinel is performing work to the contract and E-rate Schools Facility Board guidelines.

Phoenix, Az, Us

•Manage contact center projects specializing in implementing new technology and process changes in the call center environment using PRINCE2, PMI and Scrum methodology.•Program Manager for University Strategy, rolling out Genesys and Salesforce platforms companywide. This involves managing multiple projects under one initiative, organizing and communicating with numerous stakeholders and managing the projects through a long lifecycle of iterative processes.

Downers Grove, Il, Us

•Project Manager for projects of varying technologies (Cisco voice, datacenter, security, wireless, route switch, wireless, virtualization, storage, etc.) •Manage call assignments and call load balancing as they come in from Customer Service to the ISS technicians•Point of escalation for any Day 2 activities in need of coordination or additional support. •Communicate incident escalations to involved Engineers, Account Managers, Management, and to the customer as needed•Work with the ISS team to improve sales opportunities and drive programs and assessments to specifically drive demand and the sales pipeline•Manage Erate Basic Maintenance Customers by scheduling, keeping logs, and verifying that Sentinel is performing work to the contract and Erate Schools Facility Board guidelines

•Work as a liaison between the customer, AHJ, and utility company. Making Arizona Solar Concepts a one-stop-shop for solar installations and other services •Assist customers by managing sales leads,applications,permits, and customer service to provide a positive and personalized image of the company

Bachelor Of Science (B.S.), Business Management

Education record