- Produce high-quality, innovative classroom and home education resources using Adobe Photoshop and Adobe Creative Suite, achieving a consistent 4.8-star rating on TeachersPayTeachers.com.- Reach over 4,300 downloads of free sample activities on Teachers Pay Teachers, showcasing expertise in instructional design, project management, and strategic planning.- Pioneered web-fillable worksheets for K-12 students, demonstrating cutting-edge thinking, Agile project management, and a strong proficiency in writing, editing, and technical writing skills.

As a **Marketing Specialist** at _Uranus Fudge Factory and General Store_, I managed and executed a strategic **Digital Marketing and SEO plan** which boosted our online presence. I developed an email marketing calendar, designed with Canva, and utilized Sendgrid for efficient delivery, achieving higher **Customer Satisfaction**. Skillfully building and managing WordPress sites and optimizing them according to GA4 standards, I enhanced organic traffic and **Web Project Management**. As a result, I increased our Twitter follower count by 50% in 90 days and successfully contributed to the company's **Marketing Strategy** and **Online Advertising**.

Deliver effective white glove customer support to multiple companies at once. Specialist duties: serve as subject matter expert, Quality Assurance or QA auditor, and key content resource for pros.• Managed up to 7 external accounts simultaneously by utilizing optimal multi-tasking expertise.• Achieved and sustained customer satisfaction rating of over 98% for over 6 years through excellent communication and outstanding customer service.• Sold over $10,000 in merchandise in a one month period while serving support chats.

Incoming and outgoing calls in white glove, high volume call center serving over 30 national insurance company and OEM customers. Locate customer, investigate issues, and dispatch proper service provider to rescue the customer.• Complete customer interactions within 5 minutes, including information gathering, location and dispatch.• Achieved and sustained customer satisfaction rating of over 96% through excellent communication and outstanding customer service.

Authored numerous cross-functional industry materials including education, technical, news and SEO friendly magazines, and blog-style articles.• Planned, researched and wrote 300 organic SEO optimized articles about LED lighting and the industry.• Planned, researched and wrote over 200 organic SEO optimized B2B articles about safety footwear.• Performed ghostwriting for non-fiction books and writing blogs, blurbs, product reviews, press releases, and even reputation reclamation letters to the media.

Primary provider of Joomla, Moodle LMS, WordPress, Drupal, and other Open-Source content management systems as well as website and SaaS development processes.• Developed and implemented marketing websites for international and highly recognized events and organizations to support marketing programs via integrated marketing or partnership marketing plans.• Developed e-commerce, social media, marketing, training, and educational SaaS websites and applications.• Social Media Manager for 5 national and international client accounts. Managed Facebook, Twitter and Instagram pages for non-profit organizations, and boosted activations via integrated marketing campaigns and strategic thinking techniques.• Designed, Prepared and Educated over 30 website owners in the latest trends in print marketing, digital marketing, and social media marketing. Custom technical documentation creation including operations manuals and supporting help documents.• Remote project management of up to 20 contractor projects across 6 global locations.

High volume retail cashier duties, often working the garden center or contractor checkouts.• Collect over $14,000 per shift with 99.9% accuracy.• Awarded Cashier of the Month in September 2002.• Passed Cashier College exam with a score of 100%.

Commercial and residential contractor specializing in historic restoration and remediation services.• Manage materials procurements, contracts and licensing and permitting requirements.• Communicate with clients to achieve desired results within budget.• Increase profits by upselling.

Provide client support services to ensure 100% satisfaction while managing multiple teams of laborers. • Manage up to 4 teams of 10 non-English speakers simultaneously on cleaning, construction, and demolition projects.• Responsible for achieving 100% customer satisfaction, and collecting final payment for services rendered.