I currently work as a Software Engineer and I have a postgraduate degree in Cloud Computing Architecture and Projects. My main skills include fast and self-taught learning, trilingual proficiency and a systemic understanding of processes. I'm a focused and inspired woman that loves swimming, drawing, reading and animals in general. I'm enthusiastic about new techs, multiculturalism and astronomy. I love to invest my time and skills in projects where I can see some positive impact in people lives.
-
Head Of OperationsBrix Montreal
-
Lead Of OperationsBrix Montreal Apr 2024 - PresentMontreal, Quebec, Canada
-
Technical Support Engineer | Sap AribaSap Jun 2023 - Feb 2024São Leopoldo, Rio Grande Do Sul, Brazil -
Software Engineer 2Dell Technologies Sep 2021 - Jun 2023RemoteApplication Support L2 and monitoring working on incidents with different levels ofpriority and also on critical escalations.Handling and restoring services and components during outages.Management and solution of issues and fails related to Dell's Global Order Managementflow. -
Support Engineer | SapMeta Feb 2020 - Sep 2021São Leopoldo, Rio Grande Do Sul, BrasilSupport Engineer at SAP on behalf of Meta.Monitoring SAP products availability such as DKE, EMS, ICH, MaCo and MBC.Support assistance for a variety of companies around the globe, such as AmericanAirlines, Disney, Nasa, NHL and Canadian Post.Trilingual activities (english, spanish and portuguese). -
Trilingual It Service Desk AnalystHcl Technologies Jun 2017 - Jan 2020São Leopoldo, Rio Grande Do Sul, BrasilIT L1 support to Anglo American on behalf of HCL Technologies.Trilingual activities (english, spanish and portuguese).Recognized twice as Agent Performance and other three times as Spot Awards winner. -
Bilingual Ticket ManagerStefanini Apr 2014 - Apr 2015São Leopoldo, Rio Grande Do Sul, BrasilAudit of incidents and calls.Verification of the quality, clarity and failures in procedures.Presentation of data analysis and suggestions for improvements.Feedback conduction with analysts.Bilingual activities (spanish and portuguese). -
Bilingual Quality AnalystStefanini Apr 2012 - Apr 2014São Leopoldo, Rio Grande Do Sul, BrasilKnowledge base management (HR, IT and SAP scope).Audit of analyst's customer service.Bilingual activities (spanish and portuguese).
-
Bilingual Hr Service Desk AnalystStefanini Sep 2011 - Apr 2012São Leopoldo, Rio Grande Do Sul, Brasil
-
Sales AssistantDigistar Telecomunicações Sa Nov 2010 - Sep 2011São Leopoldo, Rio Grande Do Sul, Brasil -
Service And Technical Support AssistantDigistar Telecomunicações Sa Oct 2008 - Oct 2010São Leopoldo, Rio Grande Do Sul, Brasil
-
ReceptionistDigistar Telecomunicações Sa Mar 2008 - Sep 2008São Leopoldo, Rio Grande Do Sul, Brasil
Danielle Da Silva Lock Education Details
-
Gestão De Recursos Humanos
Frequently Asked Questions about Danielle Da Silva Lock
What company does Danielle Da Silva Lock work for?
Danielle Da Silva Lock works for Brix Montreal
What is Danielle Da Silva Lock's role at the current company?
Danielle Da Silva Lock's current role is Head of Operations.
What schools did Danielle Da Silva Lock attend?
Danielle Da Silva Lock attended Estácio, Universidade Do Vale Do Rio Dos Sinos.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial