As an Client Advocate on the Black Diamond Service Team, I support clients using our Black Diamond Wealth Platform™ solution. This includes helping our clients troubleshoot technology and helping organize processes on a team that services ~500 firms.

As an Associate Client Advocate on the Black Diamond Service Team, I support clients using our Black Diamond Wealth Platform™ solution. This includes helping our clients troubleshoot technology and financial industry based issues, and working in a consultative manner to offer solutions based on client-specific needs.

As a Product Representative, I use problem solving techniques to provide primary support to clients utilizing our Linux-server based Research Management System, Tamale RMS. My day-to-day consists of consulting with international clients and working with them to troubleshoot software issues while ensuring excellent customer satisfaction. I document all case issues and resolutions using Salesforce for efficient collaboration between team members.

As a Traffic Data Analyst I analyze and calculate traffic data across the country. I calculate the Annual Average Daily Traffic (AADT) and input it into a central database for the company to use to provide solutions for clients. Because of my efforts and hard work, I also now supervise and check other colleagues’ data to ensure accuracy throughout the database.

During my time as a Marketing Assistant, I came up with marketing strategies and used SEO to spread brand awareness and increase sales. This includes using analytics to follow consumption patterns and industry trends, generating marketing campaigns, developing and executing digital and social media strategies, and editing, overseeing, and redesigning the website.

This position consists of conducting telephone interviews at a market research firm and collecting data to accommodate general population or targeted audience research projects. This includes supervising interviewers to ensure accuracy, providing ongoing feedback, and verifying completed interviews. I also analyze and clean data from interview codes to send conclusions to clients.

Worked on the Web Content Team to post content for products on subsidiaries websites. Posted images, descriptions, features, categories, manufacturers, and specifications. Used Photoshop and Excel to acquire content used for the webpage. Communicated with merchants to discuss what the vendors requested.

Worked with other employees to make the customers' experience as amazing as we could. Took customer orders through the drive-thru, cashiered, cleaned the store and the bathrooms. Made sure the customers were more than satisfied while eating there. • Promoting teamwork to achieve restaurant goals. • Assisting others when needed while demonstrating consideration for proper procedures.• Acting as a brand ambassador for McDonald’s at all times.• Delivering fast, friendly and accurate service to all customers • Adhering to restaurant performance standards for crew stations and as per shift manager directions • Following directions for the implementation of new products and procedures. • Actively supporting local and national promotions to maximize sales potential.• Attending to customers’ needs as a primary focus. • Performing all assigned tasks & procedures efficiently and in a timely manner. • Assisting in the completion of station preparation, stocking and making sure that the station area is clean.• Being aware of the goals and targets of the restaurant.