Danielle Duhamel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

- Responsible for overall leadership, strategic direction and supervision of the Support team, Air desk and Groups dept.- Development and execution of all policies and procedures to sustain company profitability. - Research, identify and analyze all issues with policies and/or procedures. - Manage the After-Hours supplier relationship - Liaise with Business Development and Client Services to execute new client implementation. - Provide direction in identifying, configuring and implementing new software as well as updating current technology and best practices. - Demonstrate effective and collaborative management principals to create a successful and supportive team environment.

Manager, Business Travel - June 2012 to Oct 2014- Assist advisors in developing short and long term individual goals.- Assist management in developing and implementing team goals.- Interpret and analyze team sales to forecast and enhance productivity. - Ensure all advisors have the required level of product knowledge necessary to achieve success. - Identify training and/or coaching needs and plan necessary steps to achieve desired results. - Responsible for management of account assignment and new account implementations. - Create a motivational work environment, which encourages professional development, team collaboration and high performance. - Manage department calendar and attendance records, including payroll adjustments. - Project Manager on GDS Conversion project. - Maintain expert knowledge of all suppliers and global distribution systems. Senior Corporate Travel Advisor - Jan 2008 to June 2012- Account Management for diverse corporate clients.- Business Travel Advisor to CEOs, COOs and Directors of my accounts. - Prepare reports for cost savings, flight usage and budget requirements. - Analyze travel patterns and present cost-saving alternatives. - Monitor client’s trip throughout the entire journey with updates and after trip follow-ups. - On-call 24/7 for my clientsGroup Air and Meeting Specialist - Dec 2004 to Jan 2008- Provide budget, manifests and reconcile the financials. - Facilitate several groups at once, up to 450 members.- Negotiate with suppliers and maintain all supplier contracts. - Ticket group air. - Arrange on-site meetings and catering, along with equipment.