L. Danielle Ebanks, Mba Email & Phone Number

Greater Nashville Area, Tn

• Supports team of engineers in data mining and analysis functions extracting from various applications, databases and systems• Creates simple and complex reports, scorecards, and dashboards utilizing Microsoft Excel functions and macros for weekly, monthly and ad hoc data review • Assists with managing permissions, design, and layout of department Sharepoint site

* Utilizes working knowledge of SAS/SQL programming for data processing, report generation, and quantitative and qualitative analysis* Collaborates with local management, investigators, and analysts to provide reactive and proactive case development support and to fulfill law enforcement data requests*Communicates effectively with internal and external customers*Validates data analysis results and analytically identifies potential fraud, waste and/or abuse situations in violation of Medicare/Medicaid laws, guidelines, policies, and regulations *Participates in provider, beneficiary, law enforcement, or staff training as related to Medicare fraud, waste and/or abuse data analysis*Maintains chain of custody on all documents and follows all confidentiality and security guidelines* Complies with and maintains various documentation and other reporting requirements as neededKey Accomplishments and Contributions as the Data Analyst for AdvanceMed:* Successfully improved the quality and efficiency of key reporting MS Access databases by correcting errors, adding enhancements to reports/queries, and developing simpler user controls

• Served as the project lead for annual publications; managed and distributed tasks to support staff• Verified data, reports, and summaries for 8,000+ providers statewide and maintained confidential data• Prepared and provided requested reports & data for statewide health agencies, organizations, & offices• Managed and maintained MS Access Databases; identified and resolved issues, organized and cleaned the database, improved the design and functionality of the system, & modified queries for the new cycle• Tracked & calculated student worker/intern hours & submitted timesheets in compliance with policies• Assisted recruitment and retention departments in the distribution of recruitment correspondence• Facilitated effective training and staff assistance programs in statistical procedures and techniques• Hired, supervised, trained, and mentored student workers & interns and delegated work assignments Key Accomplishments and Contributions as the Statistical Analyst for TN Dept. of Health:• Successfully secured a response rate of 66.7% of approximately 2,000 total healthcare providers in assigned regions through various methods of communication, including mail and telephone • Developed and implemented innovative ways to attract and recruit new students & interns • Selected to represent the Department of Health at University workshops and career functions

• Created and processed reports and updated and maintained data using Microsoft Access and Excel• Verified data, reports, and summaries for over 4,000 providers statewide and compared data results to previous years’ data to determine changes over time; interpreted the implication of findings• Facilitated effective training and staff assistance programs in statistical procedures and techniques• Prepared training material for incoming staff and interns and assisted in the facilitation of orientationsKey Accomplishments and Contributions as the Statistical Analyst for TN Dept. of Health:• Successfully secured a response rate of 66.7% of approximately 1,500 total healthcare providers in assigned regions through various methods of communication, including mail and telephone• Evaluated and analyzed the competency of staff to ensure accurate and effective training

• Collected payments on delinquent accounts through persuasive communication and negotiation skills• Managed and maintained customer accounts and provided customer support and assistance; accepted payments, processed payments, negotiated payment arrangements, and resolved billing disputesKey Accomplishments and Contributions as the Financial Services Representative at Verizon:• Consistently achieved and exceeded team goals for payment collections and call quality

• Managed and maintained files through collections, entering & reviewing survey statistics, & updating collection method indicators, contact codes, and estimation cells; ensured procedures were followed• Compared and edited files in multiple databases to ensure correct contact information & participationKey Accomplishments and Contributions as a Statistician for the Dept. of Labor & Workforce:• Identified & implemented solutions to obtain delinquent & unattainable data from respondents

Master Of Business Administration, Business Administration

Relevant Coursework: Accounting and Business Decisions, Managerial Economics, Financial Analysis, Operations Management, Legal Environment.

Bachelor Of Science, Mathematics

Bachelor Of Science Degree, Computer Science