L. Danielle Ebanks, Mba Email & Phone Number

Greater Nashville Area, TN

• Supports team of engineers in data mining and analysis functions extracting from various applications, databases and systems
• Creates simple and complex reports, scorecards, and dashboards utilizing Microsoft Excel functions and macros for weekly, monthly and ad hoc data review
• Assists with managing permissions, design, and layout of department Sharepoint site

* Utilizes working knowledge of SAS/SQL programming for data processing, report generation, and quantitative and qualitative analysis* Collaborates with local management, investigators, and analysts to provide reactive and proactive case development support and to fulfill law enforcement data requests*Communicates effectively with internal and external.

• Served as the project lead for annual publications; managed and distributed tasks to support staff
• Verified data, reports, and summaries for 8,000+ providers statewide and maintained confidential data
• Prepared and provided requested reports & data for statewide health agencies, organizations, & offices
• Managed and maintained MS Access Databases; identified and resolved issues, organized and cleaned the database, improved the design and functionality of the system, & modified queries for the new cycle
• Tracked & calculated student worker/intern hours & submitted timesheets in compliance with policies
• Assisted recruitment and retention departments in the distribution of recruitment correspondence

• Created and processed reports and updated and maintained data using Microsoft Access and Excel
• Verified data, reports, and summaries for over 4,000 providers statewide and compared data results to previous years’ data to determine changes over time; interpreted the implication of findings
• Facilitated effective training and staff assistance programs in statistical procedures and techniques
• Prepared training material for incoming staff and interns and assisted in the facilitation of orientationsKey Accomplishments and Contributions as the Statistical Analyst for TN Dept. of Health:
• Successfully secured a response rate of 66.7% of approximately 1,500 total healthcare providers in assigned regions through various methods of communication, including mail and telephone
• Evaluated and analyzed the competency of staff to ensure accurate and effective training

• Collected payments on delinquent accounts through persuasive communication and negotiation skills
• Managed and maintained customer accounts and provided customer support and assistance; accepted payments, processed payments, negotiated payment arrangements, and resolved billing disputesKey Accomplishments and.
• Consistently achieved and exceeded team goals for payment collections and call quality

• Managed and maintained files through collections, entering & reviewing survey statistics, & updating collection method indicators, contact codes, and estimation cells; ensured procedures were followed
• Compared and edited files in multiple databases to ensure correct contact information & participationKey Accomplishments and Contributions as a Statistician for the Dept. of Labor & Workforce:
• Identified & implemented solutions to obtain delinquent & unattainable data from respondents

Master Of Business Administration, Business Administration

Relevant Coursework: Accounting and Business Decisions, Managerial Economics, Financial Analysis, Operations Management, Legal Environment.

Bachelor Of Science, Mathematics

Bachelor Of Science Degree, Computer Science