Danielle F. Email & Phone Number

Philadelphia, PA, US

3260 South Street, Philadelphia, PA 19104

Philadelphia, Pennsylvania

• Operations Management | Portfolio Management Client Liaison
• Interacts directly with examinees, medical school officials, and credentialling agencies by telephone and written correspondence to respond promptly to inquiries regarding USMLE Step Examinations, test accommodations.
• Identifies, investigates, and resolves product and service issues and triages requests to the appropriate subject matter expert. Quality Control
• Processing QC: Verifies that the calculation of scores and the associated feedback and summary reports are accurate and error-free.
• Formal QC: Confirms that scoring and other processing was done in adherence to the exam’s specifications and that there are no errors in the final scores, feedback, or summary reports.
• Alternate Processing: Interweave the two streams of processing in order to catch errors carrying out the same steps in the alternate system, comparing results, and moving forward once sure things look correct in the.

Philadelphia, Pennsylvania

• Communicate with physicians to manage their certification deadlines and board eligibility timelines by phone call, postcard, and email.
• Respond to multi-channel inquiries about policies and procedures via phone, email, and chat.
• Build and maintain high-profile physician client relationships, representing the American Board of Internal Medicine brand at all times.
• Identify solutions to complex issues, ensuring clear communication and client satisfaction.
• Document contacts in the appropriate applications and manage information in customer relationship software.
• Participate in team-building exercises and educational workshops to improve organizational processes and enhance communication between departments.

Greater Philadelphia Area

• Assisted the Sales & Marketing Director in creating promotional materials to increase sales leads including brochures, information packets, social media content, and email marketing campaigns.
• Created reports about prospective residents and followed up with those prospects.
• Managed the events calendar, including organizing and scheduling tours of the community and managing the community call list.
• Acted as an initial point of contact for all community visitors, directing them to the correct department and personnel.
• Maintained reports regarding outside vendors, residents’ medical history, and daily community census, always complying with HIPPA rules & regulations.
• Assisted directors in all other departments with day-to-day tasks including drafting business emails, coordinating meetings, maintaining filing systems, and directing phone calls.

Greater Philadelphia Area

• Communicated with Citibank and MASCO employees to help them enroll in benefits and employer-sponsored retirement plans, providing detailed explanations of health insurance, pension, and 401(k) retirement packages.
• Helped plan participants navigate the website for enrollment and other organization services.
• Educated participants about plan restrictions, banking transfers, tax implications, and IRS rules and regulations.
• Trained Junior Customer Service Associates, including creating and giving presentations about successfully navigating the organization website.

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Alliance of E.O.F Students of New Jersey Stockton Political Science Society & Political Engagement Project..