Danielle Falcon is a Customer Experience Manager at Cisco. She possess expertise in e learning, webex, salesforce.com, sales presentations, educational technology and 44 more skills. Colleagues describe her as "Not everyone cares about the "job", not everyone cares about the "people", not everyone cares about the "customer." In a world where so very few seem to go the extra mile, Danielle is a breath of fresh air. She not only cares, she puts pen to paper, she digs in, in every way possible, to improve her skills, to be better, and she goes well above and beyond expectations - there seems to be no upper limit in her zeal to improve. In my near 30 year career, there are very few who stand out - and Danielle is among them. She cares - which alone would set her apart from most, but she also never hesitates to roll up her sleeves and constantly strives to learn and "do" more. She never questions if what needs done is her responsibility, she does not stop progress to solve for perfection, nor does she stop working to do what is right for customers (or for that matter - her team, her peers, her manager, or her company) - she just does what needs to be done. She is always striving to be better, and always goes the extra mile no matter the ask. We would all be better with an extra dose of whatever the recipe is that makes up "a Danielle." We all need other humans who care - people that want the best for us, and people who will use their skills to make us better. Danielle is one of those people that every single company and every single customer would say - "Yes, more of this please!"" and "Danielle and I have worked closely over the past 3 years, as she has managed the implementation of most of the accounts I have worked with in Indiana. She has often been a part of the sales process as well, helping in selling our services. Danielle takes care of customers with extreme professionalism. She listens to customers to effectively understand their needs, and works efficiently to respond with solutions. It is a luxury to work with someone you trust so implicitly!"