Danielle Conklin Email & Phone Number

Orlando, Florida, United States

Effectively managed a team of 6 Training Specialists located across our 3 Global Business Services (GBS) offices (Galway, Ireland, Manila Philippines and Orlando, Fl). Global Training was a newly formed team in 2020 to support the standardization, creation and delivery of training materials for all customer service teams in GBS by streamlining processes to.

Orlando, Florida, United States

Management of the Return Goods Authorization (RGA) Team to ensure review and release of RGA’s done according to fiscal authority matrix and met audit requirements. Demonstrated ability to employ research and analytical thinking. Collaborated with our warehouses to streamline the process for instrument returns and RGA post goods issue (PGI) process..

Orlando, Florida, United States

Role continuation. Change in company name as Alere was acquired by Abbott October 2017.

Orlando, Florida, United States

Oversight of daily operations for Domestic Customer Service Team to ensure proper staffing for 12 phone queues, 18 email boxes, order and vendor management. Planned work/break schedules, approved time off and payroll via ADP. Collaborated to create and implement quality monitoring program (SMILE) for the Domestic Customer Service Team. Initiated training.

Orlando, Florida, United States

Served as main point of contact to support team of 18 CSRs with questions, QC new hire order processing, and provide problem resolution. Monitored phone stats, order, and email volumes to report daily, weekly, and monthly to ensure KPIs were met. Collaborated with warehouse staff to ensure order fulfillment and shipping issues resolved. Worked with.

Orlando, FL

Processed orders via email, fax, and inbound calls. Performed daily review of customer open orders, RGA’s, and credit holds causing delay in shipment and order resolution. Researched and processed return goods authorization as requested. Followed up with customers and account executives as promised to provide a world class customer service experience..

Heathrow, Florida, United States

Supported 10 clients contracted with AAA by providing customer support, training to new and existing employees, and implementation of new processes and program changes to CSRs managing roadside assistance calls. Served as POC for questions and escalation calls. Performed quality monitoring of calls and roadside service requests sent to dispatcher to ensure.

Heathrow, FL

Supervised up to 75 employees during peak business hours on 3rd shift. Monitored call queues and made necessary changes to skill levels via Avaya CMS Supervisor ton ensure call handling times were met. Provided solutions to employees with procedural questions and assisted with showing them how to read an atlas to find customer stranded on the side of the.

Heathrow, Florida, United States

Assisted CSR’s with procedural questions. Dispatched road service calls to towing providers within AAA network. Assisted supervisors with any delegated tasks. Facilitated training for new and existing employees.

Heathrow, Florida, United States

Provided exceptional customer service on inbound calls from AAA members requesting emergency roadside assistance, general inquiry questions for members regarding their benefits, in addition to selling/renewing memberships for AAA members across United States. Dispatched road service calls to towing providers within AAA network. Performed other duties as.

Lake Mary, FL

Processed new construction requests for temporary service poles to service residential and commercial building via fax and phone. Collaborated with outside government agencies, builders, and inspecting authorities to gain permitting and zone approvals. Uploaded new construction sites into system from engineering blue prints to create new addresses for.

Orlando, FL

Resolved high bill and energy efficiency concerns for customer effectively. Scheduled home energy analysis appointments with customer for four auditors and managed workload demands. Completed residential auditor certification March 2000. Performed on-site residential analysis of customers’ home and equipment operation to advise of ways they can lower power.

Orlando, FL

Orlando, FL

Managed employees within parks exhibits to ensure proper staffing, guest satisfaction and safety. Oversight of the daily operations at park exhibits to include scheduling and task assignments for each day. Other duties as assigned.