Danielle Feldman, Mpa Email & Phone Number

New York, New York, United States

•Serve as the Project Manager for the Technical Assistance (TA) Marketplace, Providing Access Transforming Health (PATH) Initiative of California Medicaid•Direct point of contact for our client, Department of Health Care Services of California•Write and revise policies, procedures and contract language•Review and revise scope of work and budgets for TA project eligibility applications•Strategize promotional efforts and speaking engagements to increase TA Recipient participation

•Direct supervision of a team of 15-20 staff members, create schedules, and perform quality assurance performance evaluations•Serve as the lead training supervisor for the region and create numerous training videos, documents and reference materials to directly manage over 400 new staff members during the case surge•Work in a fast-paced environment while multi-tasking to maintain a high level of personal productivity•Collect and record critical information using Customer Relationship Management (CRM) software•Oversee quality control of data collection and reporting Handle highly confidential information with discretion and professionalism•Lead live Q&A meetings for over 400 staff members

•Served as a first point of contact for Call Center and Local Health Departments, speaking with thousands of clients over period of employment •Collected and carefully entered data into a statewide medical database, including client demographic and contact information, health history and school and workplace information•Communicate with cases in a professional and empathetic manner maintaining emotional and cultural awareness•Successfully adapted to regular changes outlined by state and local management teams including call procedure, data collection, and system updates •Mastered multiple software systems and used each concurrently, including Microsoft Teams and Office Suite, Amazon Web Services, Dimagi CommCare, and DayForce

Albany, New York Metropolitan Area

• Directed day-of event production and execution; leading front and back-of-house management, coordinating with AV, catering, hotel/convention center management and staff• Prepared event and registration materials for registration, speakers, vendors and sponsors• Primarily social impact and nonprofit clients including NYS Coalition for Children Behavioral Health, NYS Association of Youth Bureau, Families Together in NYS and NYS Care Management Coalition

New York City Metropolitan Area

• Research national event sites, vendors, and hotels as needed for corporate events• Create expense reports, coordinate speaker/event binders, and briefing documents• Review and approve incoming requests, coordinate travel for handler and talent, secure handlers and performers and manage budgets• Attend and assist with events whenever possible

Hempstead, New York, United States

•Collaborate with colleagues to plan, coordinate and manage large-scale undergraduate admission events with up to 1000 attendees• Lead tours for prospective students and their families, incorporating engaging information and humor•Execute administrative tasks such as answering phones, greeting visitors, and maintain filing

Albany, New York Area

• Trained and evaluated new employees, conducted performance reviews• Supervised 7 employees, trusted to count earnings, keyholder• Researched order discrepancies, interact with management to solve problems

Schenectady, New York

• Communicated with on-air professionals and technical crew, discussed industry trends and best practices• Contributed ideas to enhance scripts, headlines and word choice for daily news• Observed control room, viewed live filming of the news

Master Of Public Administration - Mpa, Rockefeller College Of Public Affairs & Policy

Bachelor Of Arts - Ba, Public Relations

Activities and Societies: Zeta Phi Eta, Public Relations Student Society of America (PRSSA)

Education record

I studied abroad for one semester in Florence, Italy. I expanded my intercultural experiences while studying international relations.