Danielle Fisher Email & Phone Number

California, United States

Member of a team tasked with exploring the requirements to introduce Swahili (spoken by 15% Africans) as a language option, in a number of non-Swahili speaking countries' schools, across the African continent.

New York, NY, US

I was hired as a change agent to create the required strategy to build a global customer success & support organization from the ground up and transform our customer experience for a global customer base. As the Vice President of Customer Success & Support, I am responsible for the strategy and execution that allow us to deliver "experience as a product".

San Francisco, California, US

Responsible for leading a global 200-seat support organization based in Islamabad Pakistan, San Francisco, and New York. My team of technical support, software engineers, and API specialists are tasked with providing software and hardware support to internal and external clients. Within a year we created and executed a successful strategy that resulted in.

Now advising a team of young and smart UC Berkeley & Stanford students and graduates building the next best social media app.Nous recherchons des développeurs IOS et Android. Que vous soyez en France ou aux USA est sans importance. Notre équipe (qui comprend des pro de MIT et Berkeley) est internationale. N'hesitez pas a' me contacter.

I assist B2B and B2C companies with customer service and success strategies and executionranging from building contact centers and customer success organizations from the ground up,to re-engineering and scaling existing departments. My expertise includes churn reduction, NPSand Csat improvement, CS systems selection and implementation, BPO vendor.

Walnut Creek, California, US

I was hired as a consultant to help the company achieve 2 main goals. For their customer support organization, I was tasked with transitioning the operations from the US to Europe and Asia. In addition I was asked to transform the client success team into a growth driver, while reducing an increasingly high churn rate.

Minneapolis, Minnesota, US

I was hired to do two things, reduce an alarmingly high churn rate and scale a customer success organization for a SaaS company handling B2B customers. I had several teams both in-house and remote: Retention, Customer Success, Account Management, Customer Support, and Onboarding. My teams were responsible for everything from onboarding, and recurring.

San Mateo, CA, US

I was hired to build customer success and support organizations from the ground up. I was alsoresponsible for retention, revenue expansion, and renewal. My teams handled everything from onboarding, service, and technical support, to vendor management, Stores relationships and inventory, warehouse, and fraud prevention.

Austin, Texas, US

Livebooks - that has since been acquired - was a Saas that powered the web presence ofthousands of SMB's and was the leading provider of award-winning custom and predesignedwebsites. I was tasked with building and scaling their customer success, professional services,and support departments.

Santa Barbara, CA, US

I was responsible for planning, developing and executing the CS strategy of three sales andservice call centers, two of which are located in Mexico. I also managed a BPO partner withover 450 customer service and sales agents.

New York, NY, US

I was hired to build two contact centers from the ground up. While at Stubhub myresponsibilities included: people and performance management, budgeting, scheduling,systems selection and deployment, customer satisfaction.

Education record

Bachelor, Law School / Business