• Coordinate after-school activities and transportation for two children for practices and events.• Oversee remote learning during COVID-19 pandemic by helping children focus and complete homework daily to support academic performance.• Clean and tidy up living room and kitchen after activities to maintain safe, accessible area.• Engage with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.

• Operated cash register, collected payments, and provided accurate change.• Trained new team members in cash register operation, stock procedures, and customer service.• Kept check-out areas clean, organized, and well-stocked to maintain attractive facility.• Learned roles of other departments to provide coverage and keep facility operational.

• Greeted and logged in each guest, delivering instructions and details on games and party activities.• Obtained signed waiver from customer before starting event and closed out customer bill at event end.• Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.• Served food and beverages to guests and refilled glasses promptly.

• Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint, and minimal jewelry to meet company standards.• Recorded customer orders and communicated clearly to confirm each order.• Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.• Monitored supply inventory and replenished at the end of each day to prepare for next event.

• Completed routine safety training, instructed all patrons to follow safety rules, and kept watch over swimmers to respond quickly to distress situations.• Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.• Assisted cashiers with member and guest check-ins, as needed, throughout the day.• Maintained strong proficiency in CPR, First Aid and water rescue techniques to provide optimal support to individuals in distress.

• Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.