Danielle Fox Email & Phone Number

Lead the operational activities associated with the digital intake process. Acts as the primary liaison responsible for the internal engagement activities related to the planning, execution and measurement of digital content and products. A champion of the division’s expertise and play a key role in supporting management decision-making and the evolution of divisional processes and practices. Supervises, coaches, coordinates and monitors work, workload, and performance of staff to ensure quality and timeliness

Ottawa, Ontario, Canada

As a specialist I take a strategic approach to supporting corporate programs of work including planning and reporting; strategic and fraud risk management; funding agreement management; secretariats for senior management, executive and the Board of Directors. Provides project management and coordination to Governance and Strategy team, lead initiatives as assigned, including developing plans with milestones and deadlines in collaboration with those involved, tracking progress on tasks, adjusting plans accordingly, and advising leadership on progress, risks and issues

Ottawa, Ontario, Canada

Worked across the division to support the execution and delivery of large or complex digital intake projects. Responsible for developing integrated work plans and schedules and monitoring the scope of work, timelines, risks, and dependencies to ensure seamless and timely completion of work. Managed multiple concurrent assignments and projects and balance competing priorities

Ottawa, Canada Area

Organized and administered the operational and logistical activities related to providing first tier client support in a consistent and standard manner. Coordinated Central Client Services special project work, such as resolving complex queries, updates/enhancement projects to applications, developed testing plans and service agreement related tasks. Collaborated and liaised with a variety of internal and external clients and stakeholders.

Ottawa

Ensuring a high quality client experience through the development and implementation of efficient and effective processes for tasks related to client’s access to CIHI products and services, and participating in the ongoing operation and future integration of client information management tools including Client Relationship Management (CRM), Organizational Index (OI) and Access Management System (AMS).

Ottawa, Canada Area

Ensured successful deployment of CIHI Portal and the efficient support of internal and external users.

Ottawa, Canada Area

Bachelor’S Degree, Major In Psychology And English

Diploma, Parks, Recreation And Leisure Studies