Danielle Gonzales Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Facilitates seamless client transactions through daily transaction monitoring, risk assessments, and issue resolution.Consistently attained outstanding scores in both monthly and quarterly performance evaluations of at least 90%.Manages an average of 50 daily transactions whilst maintaining a first response time of less than 10 minutes.Designs and rolls out communication templates used across the whole Customer Service Team, for effective client… Show more Facilitates seamless client transactions through daily transaction monitoring, risk assessments, and issue resolution.Consistently attained outstanding scores in both monthly and quarterly performance evaluations of at least 90%.Manages an average of 50 daily transactions whilst maintaining a first response time of less than 10 minutes.Designs and rolls out communication templates used across the whole Customer Service Team, for effective client handling.Initiated the creation of a new-joiner training module and conducts training sessions for new team members. Show less

Taguig, National Capital Region, Philippines

Originated a total of PhP 300 million and ranked as top 3 in all-time sales (loans disbursed). Awarded as top performing relationship manager for 12 months out of 31. Handled First Circle's 2 top customers that were both awarded as "Top PhP Amount of Loans Disbursed" and "Top PhP Amount of Repayments Made" respectively for 2020.

Taguig, National Capital Region, Philippines

Reactivated a total of 385 inactive customers.Restructured loan balances of customers severely affected by COVID-19.Effected immediate company policy changes through case studies based on data analysis and customer insights.Enabled the Sales team to track their performance and metrics by working with our Data team to develop analytics.Developed customer retention framework in coordination with the Data and CX teams which became the basis of the company strategy… Show more Reactivated a total of 385 inactive customers.Restructured loan balances of customers severely affected by COVID-19.Effected immediate company policy changes through case studies based on data analysis and customer insights.Enabled the Sales team to track their performance and metrics by working with our Data team to develop analytics.Developed customer retention framework in coordination with the Data and CX teams which became the basis of the company strategy for Q4 of 2020 onwards. Show less

Taguig, National Capital Region, Philippines

Acquired a total of 154 new customers resulting to PhP 60 million in loans disbursed.