This role equipped me to work with a variety of customers using a personalized approach that earned me repeated praise for my superior service delivery, friendliness, and performance. I enjoy learning so I volunteered to work in various departments of the usually busy store, including the deli, bakery, and produce sections, where I easily grasped new procedures and processes. I also supported cashiers and other employees depending on business needs, an example of my flexible and collaborative nature. My impact on the success of the store included a >1.3% increase in area revenue through participation in a “one team” store competition. Additionally, store staff asked me to serve in a lead role where I earned 7% higher customer and vendor compliments because of my consistent professionalism and efficiency.I also helped train and mentor six new customer service agents.

I helped students acclimate to the University during a summer session as a counselor and mentor to 200+ residents. My contributions included lowering disruptions by 1.8% year over year (YOY) by alerting residents to and enforcing university and dorm policies. I also decreased front-desk staffing requirements by streamlining administrative and program functions. Safety served as an important component of my role so I worked hard to ensure a safe, healthy, and inclusive environment, resulting in a 4.3 point resident net promoter score. My fellow resident assistants and I also cultivated a fun and engaging environment by planning enjoyable and entertaining activities.