I offer fractional Operations and Compliance leadership focused on complex problems embedded within company operations and/or compliance, including change management. Whether you are a startup looking to build out a foundation with processes or an existing company looking to improve efficiencies – I enjoy rooting out and addressing the problem – not just the symptoms. In other words, I like being challenged and I’m passionate about fixing problems and providing efficiencies.I have… Show more I offer fractional Operations and Compliance leadership focused on complex problems embedded within company operations and/or compliance, including change management. Whether you are a startup looking to build out a foundation with processes or an existing company looking to improve efficiencies – I enjoy rooting out and addressing the problem – not just the symptoms. In other words, I like being challenged and I’m passionate about fixing problems and providing efficiencies.I have completed full restructures of departments to better align positions based on organization strategies and colleagues’ knowledge, skills, and abilities. This has included building foundations to support teams from the ground up as well as the policies, procedures, assessments, and processes required to support them. I have also developed start up organizations from the ground up. Creating balance and structure in the chaos of day-to-day. Show less

Designs and implements Cascade's business operations. Oversees Cascade's Processing, Analytics, Program, and Product Implementation Teams. Each of our Operation's team members bring more than 10 years of Operations, Finance, and/or Payment experience.

• Responsible for managing day to day operations for the Card Services and Compliance Team within Urban FT, Card Services: program management, ensuring compliance with laws and regulatory requirements, and establishing/enforcing policies and procedures. • Responsible for continued administration of card services programs: including aspects of initial due diligence, ongoing oversight and remediation. • Provides guidance, advice, training and educational programs, to improve business'… Show more • Responsible for managing day to day operations for the Card Services and Compliance Team within Urban FT, Card Services: program management, ensuring compliance with laws and regulatory requirements, and establishing/enforcing policies and procedures. • Responsible for continued administration of card services programs: including aspects of initial due diligence, ongoing oversight and remediation. • Provides guidance, advice, training and educational programs, to improve business' understanding of related laws and regulatory requirements.• Responds to and manages Card Services issuing-bank relationships and oversees reporting requirements. Conducts monitoring and analysis concerning suspicious activity, OFAC, transaction velocity and the overarching trends, patterns or practices. Show less

• Coordinates with the COO, Director –Enterprise Risk Management, Payments Division and Bank Management to plan for future changes in compliance and provide continuous improvement in a change management capacity, ensuring due diligence programs and disparate guidance are revised pursuant to any regulatory and/or procedural changes. • Responsible for continued administration of the compliance management program; including aspects of initial due diligence, ongoing oversight and remediation… Show more • Coordinates with the COO, Director –Enterprise Risk Management, Payments Division and Bank Management to plan for future changes in compliance and provide continuous improvement in a change management capacity, ensuring due diligence programs and disparate guidance are revised pursuant to any regulatory and/or procedural changes. • Responsible for continued administration of the compliance management program; including aspects of initial due diligence, ongoing oversight and remediation. • Develops, coordinates, and facilitates training programs; primarily focusing on compliance issues, to ensure staff is informed of regulations and internal policies and procedures. • Responds to and manages Third Party (OCC, CFPB, etc.) audit requests pertaining to the Payment Division. Conducts monitoring and analysis concerning trends, patterns or practices. Show less

• Directly supervised, mentored, and coached a team of 25-35 colleagues, across six locations.• Identified inefficiencies and made recommendations for process improvements. Including a full restructure of our department’s positions and pay scale based on colleagues’ knowledge, skills, and abilities. • Optimized the overall customer experience through the development and implementation of daily operating procedures.

• Supported 43 of Associated Bank’s Minnesota and Wisconsin locations by training and developing management teams via onsite, classroom, and conference calls. • Training focused on regulatory compliance including: UDAAP, Reg E, Reg Z, BSA & AML