Lead STT Localization team- Strategically integrate other Amazon teams in the retail workflows- Evaluate and propose improvements of localization tools- Tactically automate efficiencies in quality and speed of translations

GTM Translation Manager- Developed active partnership with developers and co-created training guides on string translations.- "Super user" for Amazon's new translation management system and Computer Assisted Translation tool.- Coordinated and published global translation guidance for Amazon HR.- Managed translations of 1,492,556 words in 2018.- Continued responsibilities of GTM Globalization Program Manager regarding translations.Program Manager for Shared Services intake process with other teams.Liaison with Employment Law for GTM requests.

GTM's translation subject matter expert.- Learned Amazon translation practices.- Created team translation process, standards, language style guides, and termbase.- Increased translation languages from four to ten within a year; translating 1,178,637 words in 2017.- Managed translation vendor and a budget $150,000.- Established baseline metrics for future goal planning.Team Content Manager- Design solution for team storage and project management tool.- Lead team communication and collaboration with larger team.

Program Manager for new Talent & Leader Development (TLD) program in 2016.- Double the class size for of any TLD program. Events held in Seattle, Poland, and China.- Program averaged 4.1/5 for recommending to others and 4.4/5 for environment (room, setup, food).Program Manager for new Global Learning & Development Conference 2015 & 2016.- Three day conference with general sessions and breakouts.- Unique virtual and in-person attendees was 227 in 2015 and 292 in 2016.- Managed marketing, signage, registration, streaming, room setup, AV, food and beverage, and evaluations.Program Manager for Manager Learning Hub- Scrum Master for design team.- KNet administrator.- Virtual integration lead for Adobe Connect sessions.

Supervisor of Event Manager and Event Coordinator.- Implemented department restructure with full training binder, competency checklist, on-boarding program, continuing education and weekly update meetings.Lead of weekly Events Meeting with department heads and proactively problem solving logistical challenges.Building’s Safety Committee Chairperson. - Conduct monthly meetings, address safety concerns, and quarterly safety newsletter.Maintain full responsibilities from Senior Event Manager position.

Managed more than 150 events per year for groups from 10-3000 people:- Client contact and coordinator of catering, audio visual, room setup, electrical, and outside vendors.- Averaged 4.78 or higher out of 5 for quarterly customer service ratings over 5 years. Onsite emergency support for departments, as needed (trouble shooting A/V, kitchen plate-up, bussing, etc.).Facility negotiator for Preferred Vendor List discounts and code of conduct.Overhauled and maintain facility’s Meeting Planners Guide and Rules & Regulations. Original was from blanket verbiage not applicable to our site.EMS & Meeting Matrix Administrator.

See Senior Event Manager description

After working with Show Manager of BHS during time at Meydenbauer, he contracted me to plan ’09 move in.Organizing 173 exhibitors through three loading bays, one roll door, and garage.

Responsibility for SMERF and corporate under 30 people market segments.Accountable for processing incoming checks and reconciling events.Effectively switched database systems from FMP to Delphi.net for bookings without impacting business.Redesigned four marketing handouts to each of our key target markets with regular mailers and email blasts.

Planned and managed Guest Service Manager’s events, maintaining client approval.Answered and directed inbound sales calls and handled walk-in site tours.Handled diagramming for Guest Service Managers using CAD.Constructed trade show exhibitor move-in/out process; turning what has historically been a negative experience for vendors to one that generated positive feedback and was used in consecutive years.Performed maintenance and sales related updates in EBMS and personalized training for employees to optimize extensive database system.Executed office administrative duties for Event Services department.

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Coordinated design and content of clientele programs for seminars.Managed event registration, attendee information, and exhibitor information booths for yearly conference while maintaining signage updates and onsite gala coordination.