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Danielle Harvill, Itil V3, Ssgb, Secplus Email & Phone Number
Escalation Manager and Technical Support Manager
at
Cleo
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Escalation Manager and Technical Support Manager
Location
Gilbert, Arizona, United States
Who is Danielle Harvill, Itil V3, Ssgb, Secplus? Overview
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Quick answer
Danielle Harvill, Itil V3, Ssgb, Secplus is listed as Escalation Manager and Technical Support Manager at Cleo, based in Gilbert, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Danielle Harvill, Itil V3, Ssgb, Secplus.
Danielle Harvill, Itil V3, Ssgb, Secplus previously worked as Manager, Cloud Operations | West Coast Division at Saviynt and Project Manager at Baynova. Danielle Harvill, Itil V3, Ssgb, Secplus studied at Bear River High.
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Email format at Cleo
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Cleo
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Profile bio
About Danielle Harvill, Itil V3, Ssgb, Secplus
With over 13 years of experience in technical support operations management, I am a Cloud Operations Manager at Saviynt. I am also an ITSM specialist, responsible for ensuring the quality and efficiency of service delivery and customer satisfaction. I hold certifications in ITIL, Lean Six Sigma, and Security+.My core competencies include people management, process improvement, documentation, leadership, mentoring, and best practice. I have a proven track record of leading and supporting multiple projects and teams across different domains and platforms, using agile and lean methodologies and tools. I am passionate about solving complex problems, enhancing customer experience, and driving innovation and growth in the cybersecurity industry.
Current workplace
Danielle Harvill, Itil V3, Ssgb, Secplus's current company
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13 roles
Danielle Harvill, Itil V3, Ssgb, Secplus work experience
A career timeline built from the work history available for this profile.
Manager, Cloud Operations | West Coast Division
Sep 2023 - Dec 2024
Apr 2023 - Sep 2023
Csr 3 And Itsm Specialist
Feb 2023 - Sep 2023
Operations Manager, Application Support
Jun 2020 - Nov 2022
Operations Lead
May 2020 - Jan 2021
Information Technology Service Desk Team Lead
Jun 2019 - May 2020
It Service Desk Team Lead State Of Georgia Project Lead
- Service Desk Lead/Manager - Austin, TX
- Manage over 100+ Analysts, over three separate contract teams
- Operations Management
- Workforce management
- Responsible for HR Functions
- Time & Attendance review (daily/weekly)
Oct 2018 - May 2019
Customer Technical Support Associate
Working on an IRS Contract assisting with Cloud Services. Additionally, providing Level 1 Support for a multitude of customers (Moet, OECD, Pfizer, etc.). Some of the required tasks are: Patching of environments 2+ times a month, providing Level 1 Engineering Support, assigning customer incidents that we may not handle, and creating documentation of.
Nov 2015 - Sep 2018
Service Desk Team Lead Government Contract
Phacil, Inc
- Provide support to Immigration and Customs Enforcement end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
- Manage network and application outages for DHS and ICE.
- Coordinated with ICE NOC, DHS NOC and local service providers to restore network outages.
- Provided encryption support to ICE users.
- Handled special operations tickets and acted as a point of contact for field agents.Clearance: Public Trust
Dec 2012 - Oct 2015
Sales
Safelite Autoglass
Sales Regeneration - Discounts and Promotions
Jul 2011 - Dec 2012
Help Desk Analyst
Perceptis
To assist both students and professors with login issues, course issues, etc.
Aug 2010 - Jun 2011
Customer Service
Frys Marketplace
Handing out paychecks, sales returns, sales, Money Orders, answering phones.
Jul 2005 - Jun 2006
1 education record
Danielle Harvill, Itil V3, Ssgb, Secplus education
-
Bear River High
FAQ
Frequently asked questions about Danielle Harvill, Itil V3, Ssgb, Secplus
Quick answers generated from the profile data available on this page.
What company does Danielle Harvill, Itil V3, Ssgb, Secplus work for?
Danielle Harvill, Itil V3, Ssgb, Secplus works for Cleo.
What is Danielle Harvill, Itil V3, Ssgb, Secplus's role at Cleo?
Danielle Harvill, Itil V3, Ssgb, Secplus is listed as Escalation Manager and Technical Support Manager at Cleo.
Where is Danielle Harvill, Itil V3, Ssgb, Secplus based?
Danielle Harvill, Itil V3, Ssgb, Secplus is based in Gilbert, Arizona, United States while working with Cleo.
What companies has Danielle Harvill, Itil V3, Ssgb, Secplus worked for?
Danielle Harvill, Itil V3, Ssgb, Secplus has worked for Cleo, Saviynt, Baynova, Securonix, and Tech Mahindra.
How can I contact Danielle Harvill, Itil V3, Ssgb, Secplus?
You can use AeroLeads to view verified contact signals for Danielle Harvill, Itil V3, Ssgb, Secplus at Cleo, including work email, phone, and LinkedIn data when available.
What schools did Danielle Harvill, Itil V3, Ssgb, Secplus attend?
Danielle Harvill, Itil V3, Ssgb, Secplus studied at Bear River High.
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