Danielle H.

Danielle H. Email and Phone Number

Hospitality Technical Support Manager @ Marks and Spencer
Basingstoke, GB
Danielle H.'s Location
Basingstoke, England, United Kingdom, United Kingdom
About Danielle H.

🛍️ Dedicated Marks & Spencer Professional with a Decade of Growth🌟 Passionate about Elevating Customer Experiences and Achieving ResultsWith a dynamic decade-long journey at Marks & Spencer, I've had the privilege of evolving from a Customer Assistant to a Section Coordinator and finally a Team Manager. This progressive tenure has fortified my expertise in retail operations, leadership, and customer-centric strategies.🔸 Leadership & Team Management: Orchestrating a team of 19 direct reports, I've fostered a culture of open communication, collaboration, and excellence. This experience has been instrumental in honing my skills in team development, delegation, and effective leadership.💼 Strategic Oversight: Adept at overseeing staffing budgets and resource allocation, I've consistently optimized operational efficiencies while maintaining a high standard of service. This hands-on approach has resulted in streamlined operations and improved cost-effectiveness.📊 KPI-Driven Performance: Committed to achieving and surpassing store-wide KPIs, I've championed data-driven decision-making and implemented strategies that lead to sustained business growth. This approach has been pivotal in driving revenue and maximizing profitability.🔧 Problem Solving & Adaptability: Thriving in dynamic environments, I've demonstrated a knack for problem-solving and a relentless pursuit of challenges. Whether it's tackling operational hurdles or finding innovative solutions, I approach every situation with a solution-oriented mindset.

Danielle H.'s Current Company Details
Marks and Spencer

Marks And Spencer

View
Hospitality Technical Support Manager
Basingstoke, GB
Employees:
39188
Danielle H. Work Experience Details
  • Marks And Spencer
    Hospitality Technical Support Manager
    Marks And Spencer
    Basingstoke, Gb
  • Marks And Spencer
    Rise Deligate
    Marks And Spencer Oct 2022 - Present
    London, England, United Kingdom
  • Marks And Spencer
    Team Support Manager
    Marks And Spencer Oct 2020 - Oct 2022
  • Marks And Spencer
    Long Term Relief Section Manager
    Marks And Spencer Jul 2019 - Sep 2020
    Guided a dynamic team, emphasizing a strategic focus on advancing business expertise. Implemented external postings and weather-related trading strategies to maximise profitability. Oversaw a team of 19 direct reports, enhancing leadership and managerial capabilities. Core responsibilities included ensuring consistent KPI achievement, actively participating in problem-solving, nurturing team morale by promptly addressing emerging issues, and overseeing staffing, training, and upskilling initiatives to support staff progression within the business.
  • Marks And Spencer
    Section Coordinator
    Marks And Spencer Aug 2016 - Jul 2019
    As a Section Coordinator, I held the responsibility of effectively managing the sales floor, ensuring timely completion of all SLA (Service Level Agreement) tasks. I maintained rigorous standards across the sales floor to provide customers with an impeccable shopping experience.A focus on gap management efficiency and effectiveness was crucial to maintain optimal product availability. I placed significant emphasis on regular cleaning and maintenance of shelving units, contributing to a clean and organized store environment.Additionally, I meticulously monitored and upheld the accuracy of our stock files. In the presence of discrepancies, I conducted comprehensive stock counts to rectify inaccuracies, ensuring precise and reliable stock records.
  • Marks And Spencer
    Customer Assistant
    Marks And Spencer Jun 2013 - Nov 2016
    My main emphasis revolved around interacting with customers and providing an unparalleled customer experience. I was committed to ensuring that each customer interaction was characterised by outstanding service and a heightened level of satisfaction. My objective was to craft memorable moments for every customer, transforming their shopping experience into something truly special and unforgettable.

Danielle H. Education Details

Frequently Asked Questions about Danielle H.

What company does Danielle H. work for?

Danielle H. works for Marks And Spencer

What is Danielle H.'s role at the current company?

Danielle H.'s current role is Hospitality Technical Support Manager.

What schools did Danielle H. attend?

Danielle H. attended Queen Mary's College, Basingstoke, Queen Mary's College, Basingstoke.

Who are Danielle H.'s colleagues?

Danielle H.'s colleagues are Jamie White, Emma Warner, Sheila Cuinier, Isis Yearley, Karen Jaked, Imman Uel, Eryn Cook.

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