Danielle Hobgood, M.S. Email and Phone Number

• Utilizing professional and empathetic communication skills to check in and coach Master and Undergraduate students through in-depth discussions regarding college success.• Coaching and Training for employees and students using Video Conferencing Software (Zoom).• Restructure and organization of onboarding procedures and material using Project Management software (Basecamp).• Microsoft Office Suite, Salesforce (CRM), and Compass to track students success.• Consistently meets or exceeds KPI's established by management by utilizing retention strategies to retain students.

• Electronically filed over 300 instructor’s syllabus and office hours on the college database• Assisted students in scheduling appointments to meet with advisors.• Answered phone calls assisting students and instructors, as well as reached out to students in a timely manner to notify them of classes being canceled or delayed

• Assisted students in finding jobs or internships on or off-campus.• Created and maintained Excel spreadsheets for weekly and monthly reports regarding active students working on campus.• Assisted supervisor in department projects for graduation fairs, and banquet dinners. As well as, recruiting students to attend these events.