Oversaw a team of Digital Operations Analysts, Digital Process Specialists and Digital Operation Coordinators that were responsible for the fulfillment of digital audiences as well as execution and measurement of digital marketing campaigns executed on behalf of our clients. Coordinated with and led internal teams to develop and improve digital products and processes. Was a resource for Client Success regarding all Wiland’s digital products and attended sales calls to assist with the sales pitch. Executed digital programmatic campaigns, including audience selection and strategic media buying for clients across various verticals.

Managed the Digital Process team. Coordinated with multiple internal teams to improve digital products. Presented digital trainings to Client Success to improve their knowledge to increase sales. Hired and trained new team members. Documented all team processes. Worked closely with Marketing to develop client facing documents to be used during the sales process.

Responsible for managing and fulfilling all digital orders. The go-to resource for the sales team and an expert in how digital audiences are created and fulfilled. Created training program for team mates to grow their knowledge and skills. Participated in trainings for the sales team regarding digital products.

Newly created role responsible for managing and fulfilling all digital orders (Custom Digital Audiences, Managed Digital Campaigns, email orders, etc.). Supported Client Success once a digital order was sold. The go-to resource for the sales team and an expert in how digital audiences are created and fulfilled. Created new processes and improved upon existing ones. Worked closely with the legal department to develop new digital contracts and addendums.

Provided support for publishing and catalog clients participating in the Wiland Cooperative Database. Responsible for communicating with members regarding FTP, processing orders and updating recommendations for clients. Submitted files to Data Management team for processing. Worked closely with internal teams to provide the best support for our clients. Supported Digital Sales Director as needed during travel. Submitted email orders and obtained approvals from client.

Project Manager at IBM Cloud Managed Services. Responsible for team process document creation and project management. Ensured all projects proceeded in a timely and efficient manner. Coordinated with international teams. Conducted weekly status meetings. Communicated daily with SCRUM Master and development teams. Performed all dispatch duties for OS Team.

Production Control analyst responsible for scheduling and maintaining jobs in a mainframe environment. Provided backup dispatch duties in a Global Delivery Framework utilizing LEAN methodologies. Conducted weekly team meetings.

Responsible for reviewing and evaluating resumes, selecting the best applicants and scheduling interviews with the hiring managers. Experience with posting ads on career websites. Utilized Applicant Stream to track applicants. Coordinated with hiring manager regarding interview schedule.