Daniel Leininger Email & Phone Number

St Louis, Missouri, United States

St Louis, MO

• Lead a team of 8 as a leader and mentor.
• Work as a project manager to ensure yearly team goals are met.
• Ensure incoming tickets and workload is assigned and split up in a timely manner.
• Automated asset remediation audit management for St. Louis.
• Address customer escalations and coordinate with specialized support teams to resolve advanced IT issues.
• Provide “white glove” support to executives.

St Louis, MO

• Implemented Jamf, an enterprise management solution for the macOS platform.
• Created and lead a Mac platform team to respond to the growing number of Mac’s in the company.
• Packaged software as requested for deployment to the Mac clients.
• Built and utilized automated scripted solutions to further enhance the overall experience for our users.
• Deployed Enterprise Connect to allow Active Directory integration without binding the machines to AD.
• Worked with Information Security to ensure our Mac environment was as secure as our Windows environment.

Edwardsville, IL

• Provide Help Desk support for users with technical issues.
• Manage user accounts using Active Directory, Citrix Xenapp, and Citrix XenDesktop.
• Set up new user accounts and mailboxes using Active Directory and Exchange Management Console.
• Execute backups and database exports using Oracle database commands.
• Initiate batch processing using ActiveBatch software.
• Track equipment assets and maintained inventory in database.

Edwardsville, IL

• Provide conflict resolution for upset customers; find a solution to preserve trust and loyalty.
• Supervise and assign tasks to all front-end employees.
• Prepare nightly financial reports for management.