Daniel Leininger Email & Phone Number

St Louis, Missouri, United States

St Louis, Mo

• Lead a team of 8 as a leader and mentor. • Work as a project manager to ensure yearly team goals are met. • Ensure incoming tickets and workload is assigned and split up in a timely manner. • Automated asset remediation audit management for St. Louis. • Address customer escalations and coordinate with specialized support teams to resolve advanced IT issues. • Provide “white glove” support to executives.

St Louis, Mo

• Implemented Jamf, an enterprise management solution for the macOS platform.• Created and lead a Mac platform team to respond to the growing number of Mac’s in the company.• Packaged software as requested for deployment to the Mac clients.• Built and utilized automated scripted solutions to further enhance the overall experience for our users.• Deployed Enterprise Connect to allow Active Directory integration without binding the machines to AD.• Worked with Information Security to ensure our Mac environment was as secure as our Windows environment.• Provided analysis and successfully migrated two Jamf environments into one after a company merger.• Utilized Apple’s Device Enrollment Program to allow automated deployment after a user first turns the machine on.• Reduced the total enrollment and configuration time from 1 hour to 10 minutes.• Worked with vendors such as Apple and Jamf regarding product issues.• Created and maintained system documentation for iOS, macOS, and Windows platforms.• Lead project for maintaining asset management in St. Louis. • Developed process improvements for maintaining asset management.• Assisted as a team member on the mobile device team.• Implemented profiles for shared lab devices within AirWatch to comply with security standards.• Provided final tier of support on escalated software and hardware issues.

Edwardsville, Il

• Provide Help Desk support for users with technical issues.• Manage user accounts using Active Directory, Citrix Xenapp, and Citrix XenDesktop.• Set up new user accounts and mailboxes using Active Directory and Exchange Management Console.• Execute backups and database exports using Oracle database commands.• Initiate batch processing using ActiveBatch software.• Track equipment assets and maintained inventory in database.• Deploy new system and network hardware as needed.• Perform routine software updates to local machines and servers.• Develop SQL and PL/SQL procedures to automate reports for various departments.

Edwardsville, Il

• Provide conflict resolution for upset customers; find a solution to preserve trust and loyalty.• Supervise and assign tasks to all front-end employees.• Prepare nightly financial reports for management.