Quality System Administrator
Current- Developed, implemented, and managed RMA process for Inbound discrepant material at Customer sites (Field Returns)
- Established & managed cross functional workflow for evaluation and disposition of discrepant material
- Led planning function for in-house repair manufacturing floor; managed all work order generation, scheduling & roll-up
- Created and maintained visual cues for production and shipment backlog of refurbished assemblies
- Managed vendor return process for warranty & paid repairs – Outbound RMA
- Maintained refurbished inventory to support fulfillment of field replacement orders