Quality System Administrator
Current• Developed, implemented, and managed RMA process for Inbound discrepant material at Customer sites (Field Returns)• Established & managed cross functional workflow for evaluation and disposition of discrepant material• Led planning function for in-house repair manufacturing floor; managed all work order generation, scheduling & roll-up• Created and maintained visual cues for production and shipment backlog of refurbished assemblies• Managed vendor return process for warranty & paid repairs – Outbound RMA• Maintained refurbished inventory to support fulfillment of field replacement orders• Leveraged ERP system to create custom reporting templates for RMA materials• Key player in implementation of Sales Order process