Danielle J. Barry Email & Phone Number

Saugus, MA, US

East Boston, Massachusetts, USA

• Assists users who call in or submit tickets with their technical issues by helping directly whenever possible.
• Educate users on how to resolve similar problems in the future, and walk them through the troubleshooting process.
• Provide first point of contact to EBNHC users calling in for technical support & convey resolutions to user issues.
• Track, route, & redirect problems to the appropriate resources.
• Follow up with users, provide feedback & see problems through to their resolution.
• Recommend procedure modifications & improvements.

Burlington, VT

• Serve as the first point of contact for students, staff, and faculty seeking technical assistance for computer related issues in the library
• Provide technical support, and maintain smooth operation of the library computer lab
• Help patrons with technical issues that arise, and direct them to appropriate resources
• Train new Lab Monitors by having them shadow one or more shifts
• Take a leadership role amongst fellow Lab Monitors through communication, punctuality, and training
• Assist staff with semesterly trainings

Burlington, VT

• Participate in development of Career Flagship Program projects & events
• Act as a liaison between all students & their Career Flagship Program experience
• Contribute to the rethinking & brainstorming of new initiatives for the betterment of career preparedness for students
• Directly educate & coach students on career education & personal finance
• Promote & represent the Career Collaborative and the Career Flagship Program on campus & in the community
• Provide students of all years assistance with resume, cover letter, & LinkedIn profile development, job search & interview strategies, & career exploration in one-on-one "drop-in" appointments

Burlington, VT

• Nominated by faculty and staff and competitively selected for this role, which supports the Life Experience and Action Dimension (LEAD) program. Selected based on faculty recommendations, GPA, and demonstrated.
• Guided a group of 10 first-year students through the requirements of the first year of LEAD
• Served as a resource and mentor to first-year students
• Participated in extensive leadership training to become more skilled in facilitating groups and running various LEAD activities, including some elements of Orientation, social programming in the residence halls, and.
• Assisted students and alumni with career management in one-on-one “drop-in” appointments
• Provided assistance with resume, cover letter, and LinkedIn profile development, job-search and interview strategies, and career exploration

Burlington, VT

• Served as the first point of contact for students, staff, and faculty seeking technical assistance for computer related issues in the library
• Provided technical support, and maintain smooth operation of the library computer lab
• Helped patrons with technical issues that arose, and directed them to appropriate resources
• Promoted to Lab Monitor II after 1 year

Burlington, VT

• Handled administrative duties necessary to successfully run the chapter
• Recorded minutes at Executive Board meetings and took extensive notes detailing the contents of the meetings
• Recorded attendance at chapter events and entered attendance records online

Littleton, MA

• Worked on a software test team that developed automated infrastructure and software test solutions for the IBM Lotus Notes and iNotes products
• Developed, extended, and debugged shell scripts
• Assisted engineers in the qualification of testing new functions, investigation of software failures, and updating existing functions
• Exposed to new technologies, agile and continuous delivery process, and mainstream debug tools
• Programmed a Java GUI to run automation to dynamically provision system p hardware

95 Of 120 Credits Towards Bachelor Of Science Degree, Game Programming, Mathematics Minor

Activities and Societies: • National Society of Leadership and Success, Inducted Member: Fall 2015 - Present, Executive Board Member.

High School, Computer Science Internet Technology Shop, Gpa 3.984

Activities and Societies: • National Honors Society and National Technical Honors Society: September 2012 - June 2014 • Freshman.