* Face to face sales and lead generation to guests to create additional revenue for local hotels and destination resorts.* Exceeded monthly sales goals by consistently surpassing top level bonuses during entire tenure of employment. * Offered concierge services to guests by providing information on local area restaurants, shops, attractions, transportation options, etc.

* Fulfilled contract role of Quality Assurance Agent for multinational financial services corporation* Presented special merchant program and educated businesses on client’s brand value – B2B* Met and exceeded weekly and monthly activity metric goals* Maintained metric closing ratio of 85%* Submitted daily activity and merchant update reports in proprietary CRM* Managed Charleston County, as well as Berkeley, Dorchester, Georgetown, Williamsburg and Colleton Counties* Oversaw 4300 merchant records accounts* Participated in weekly sales meetings aimed at improving performance metrics* Received intensive training at corporate headquarters, via quarterly webinars and tri-weekly team conference calls

Directed delivery of Way to Go Connecticut Program and its activities in accordance with the mission and goals of the organization. Maintained responsibility for developing new initiatives to support the program’s strategic direction. Developed annual budget and operating plan to support the program. Researched and identified industry trends to inform stakeholders of news through educational workshops, conferences, website, social media, and traditional media channels. Created funding proposals to ensure continuous delivery of services. Ensured program activities operated within guidelines of the organization. Established, designed, and managed a regional program  Created all marketing, media promotions, community outreach program, and educational materials  Tailored and delivered 2 to 3 presentations per week utilizing PowerPoint presentations and printed resources Established lines of communications with community leaders, non-profit organizations, commissions, boards, private and public providers  Facilitated statewide webinar for professionals, including transportation providers and workforce development Planned, organized, and implemented a conference for 200+ participants with panel speakers from multiple agencies Engaged volunteers for appropriate program activities utilizing established volunteer management practices Performed needs assessment to identify any potential gaps and barriers within the program’s planned services Collaborated with Executive Director to recruit, interview, and select high potential program employees Supervised collection and maintenance of records on clients within the program for statistical purposes Established touch screen program kiosks, evaluated ease of use, and trained volunteers on the program functionality Testified to CT General Assembly’s Appropriations Committee to advocate for programs

Served as Office Manager assisting the Executive Director, Executive Board, staff members, and 100+ volunteers by overseeing office operations and providing clerical, organizational, coordination, and technical support. Produced marketing materials to promote awareness of mental health issues and association with addition. Prepared medical, payroll, and employee related needs as a Human Resources Representative. Organized multiple fundraising events, legislative breakfasts, annual meetings, award dinners, and conferences with up to 300 participants. Researched and wrote multiple grant applications for state & federal funding. Implemented human resources policies and established a performance management process for all program staff Coordinated programs within the service area along with 4 supporting partner boards located in other service areas Interacted daily with consumers, volunteers, staff, state officials, and general public regarding program information Maintained responsibility for compiling, managing, and maintaining spreadsheets, graphs, budgets, and audit reports Managed networking and desktop functionality on all computers and trained employees on software applications Testified to CT General Assembly’s Appropriations Committee to advocate programs for mental health and addiction

Managed all aspects of a successful photography studio, including operations management, finance management, sales management, strategic marketing, customer management, and human resources. Directed coordination and fulfillment of orders between clients and suppliers. Drove business development by soliciting commercial and individual clients to determine photography needs and negotiated proposals for contractual agreements. Marketed services by developing advertising materials. Established a successful business with $500K in yearly revenue by implementing business development best practices Maintained all financial records, payroll documents, database management, equipment, and inventory control Supervised a staffing team of up to 15 employees, including training photographers, assistants, and interns  Ensured long-term customer retention by addressing and effectively resolving any arising customer problems