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Seasoned Senior Product Manager with a remarkable 15-year track record of thought leadership, cross-functional collaboration, and a passion for customer advocacy, driving annual net sales improvements through innovative problem-solving and agile software development, while consistently influencing executive teams and contributing to multi-billion-dollar brand success.Proven track record of driving exceptional results in digital product discovery, personalization, web platform development,omnichannel customer experience, fulfillment, and international e-commerce strategy. Adept at optimizing customer engagement and net spend, having achieved a remarkable +17% customer engagement and more than doubling average net spend per customer through strategic enhancements to the store filter experience. Expertise in establishing and scaling business operations, demonstrated by the development of comprehensive Drop Ship supplier agreements, compliance manuals, and merchant training programs. Highly regarded as an effective relationship manager, driving success in 3rd-party global e-commerce partnerships, including contract negotiations, international expansion, and achieving coverage across 120 international shipping destinations. Known as technical product manager dedicated to optimizing frontend consumer experiences across web, mobile apps, and digital platforms, adeptly merging technical innovation with user-centric design while bridging effective communication between teams and end-users.Areas of Expertise- Product Management- Strategic Planning- Process Improvement- Influential Presentations- Customer-Centric Innovation - Budgeting & Forecasting- Cost Control & Profitability- Data Analytics & Insights- Agile Development- Risk Assessment & Mitigation - Market Research & Analysis - User Experience (UX) Design
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Senior Product ManagerFlo Recruit Sep 2023 - PresentAustin, Texas, Us -
Senior Product ManagerLeafly Jul 2021 - Aug 2023Seattle, Wa, Us -
Sr. Product Manager, DigitalNordstrom May 2020 - Jul 2021Seattle, Washington, UsDigital Transformation: Web Platform & Everyday Events (2020 - 2021)Elevated 2020 Holiday sales by approximately 600 basis points year-over-year with 67% contribution through data-driven site-wide product planning and collaborative execution involving over 40 teams across 9 organizations for Nordstrom’s flagship events, Holiday and Anniversary.• Led +115 novel experiences and features along with +48 digital A/B experiments.• Drove JWN’s pivotal 2021 strategic endeavor by leading Product Discovery and Web Platform efforts, unifying diverse brands onto a single, growth-accelerating e-commerce multi-tenant platform for Nordstrom and Nordstrom Rack. -
Sr. Product Manager, DigitalNordstrom Mar 2019 - May 2020Seattle, Washington, UsInspiration: Personalized Homepage, Dynamic Content Experiences, Canvas & Asset Management PlatformOversaw end-to-end product vision, roadmap, and user story definition for Nordstrom.com's editorial content experiences, fostering creation of desirable, feasible, and sustainable products.• Supervised cross-functional collaboration utilizing Agile principles, effectively managing CX implementation and relationships for a 40+ person team spanning UX, engineering (3 squads), analytics, finance, and business.• Delivered 11% conversion increase and 6% demand impact through strategic SEO-focused content blocks on product result pages and personalized Homepage templates, driving shoppable content for +10% conversion.• Championed development of digital capabilities, including optimizing strategic SEO content blocks and launching shoppable content, while also managing enterprise platform solutions and internal tools, such as Canvas and AMP to enhance efficiency, performance, and asset hosting for internal customers.
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Product Manager 2, Web Product Discovery Ui & Platform SupportNordstrom Jul 2016 - Mar 2019Seattle, Washington, UsModern Web Platform (MWP), Website Performance & Experiment Platform Spearheaded enablement of Single Page App transitions, driving a remarkable 62% enhancement in transition page load speed. Pioneered launch of an innovative internal A/B Experiment Platform (Creator App & API), introducing a self-service portal enabling teams to effortlessly set up, validate, and manage experiments, alongside accessing Tableau result dashboards.• Boosted annual net sales by $88.5M through strategic A/B testing implementation for enhanced web performance.• Oversaw smooth migration of four front-end engineering teams to an advanced web platform, amplifying developer efficiency via shared React components and rapid deployments while fortifying site stability. Digital Product Discovery: Search and Browse UI & Rendering FrameworkHeaded multifaceted modernization of Product Discovery, encompassing a comprehensive full-page redesign, integration of two additional breakpoints for full responsiveness, implementation of visual filters, and seamless migration to a new platform, yielding a substantial 3% demand increase and a cumulative 14% rise in conversion rates.• Achieved a remarkable +$46M surge in annual net sales and an impressive 8% conversion enhancement through strategic removal of user friction caused by legacy features like obstructive product reviews pop-up.
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Mba Leadership Rotational ProgramNordstrom May 2014 - Jul 2016Seattle, Washington, UsProduct Manager – Digital Product Discovery (Search and Browse UI & Rendering Framework)• Focused on making it easier for customers to discover products available in their local stores by optimizing the Store filter experience, which led to increased engagement by 17%. Product Manager – Omni-Channel Customer Experience, Fulfillment • Launched a successful on-demand Same-Day Delivery pilot in Chicago while partnering with Uber in less than 30-days. Expanded program to four major metropolitan areas to reduce average click-to-delivery window by two hours and cut operational costs by 45%, which made the program profitable.• Conducted data-driven analysis of features and implementations for eCommerce, Store Retail, and Supply Chain Operations through collaborative communication and proactive risk mitigation with technology and business leadership. Rolled out Curbside Pickup to over 100 full-line stores as part of local market strategy.Digital Fulfillment – Drop Ship Fulfillment, International E-commerce Strategy & Product Support• Defined Drop Ship supplier trading agreement, an extensive supplier compliance manual, and designed internal and external training tools for merchants to reference in order to scale the business.• Managed relationship with 3rd party global e-commerce partner, drove contract negotiations, developed strategy and roadmap for our online international experience, and expanded the program to 120 additional international shipping destinations.• Collaborated with our Canada core team to align Canada in-store experience with Canada customer experience online, which included the optimization of the cross-border returns process.Customer Facing Rotation: In-store Sales, Store Logistics & Customer Service Representative in Call Center
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Operations ManagerFreshpolos.Com Sep 2012 - Dec 2013FreshPolos.com – E-commerce Startup • Spearheaded the development and implementation of a new drop ship program lowering overall inventory costs by 60%, managed web content, in-house and drop ship inventory management, and collaborated with owner to forecast future sales growth and inventory needs.• Drove the sale of FreshPolos.com business, managed ownership transition and training program.
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Graduate Assistant At Albers Placement CenterSeattle University Sep 2012 - Sep 2013Seattle, Wa, UsThe Albers Placement Center is the career center for the Albers School of Business and Economics. The center provides opportunities to bring students together with the business community. APC's goal is to assist students and alumni of the Albers School of Business and Economics to be successful in their career development and job placement activities.At the APC I was a career advisor and mentor for undergraduate business students assisting them with resumes, cover letters, job searching techniques, mock interviews, career exploration, LinkedIn, and other networking tools. I also counseled students from Seattle University’s Business Communications class with career development by reviewing resumes and cover letters in one-on-one sessions. We hosted a number of career development events, which I assisted with the planning and execution of and I was an active member on the Albers Placement Center Graduate Advisory Board from September 2012 to March 2014. -
Account ManagerAlliedpra Destination Management Jul 2010 - Apr 2012Chicago, Il, Us• Successfully developed and executed over 65 projects per year with budgets up to $1M, by creating unique proposals, contract development and vendor management. • Designed and conducted in-depth sales presentations, proposals and complex project budgets exceeding client expectations leading to a client close ratio of 80% compared to average corporate close ratio of 50%. • Sold and managed over $2.5M of client revenue in 2011, 333% of quota; Q1 2012 over 700% of quota. • Managed complex client engagement events, acting as an extension of their team while listening and analyzing to capture target markets. • Utilized leadership skills to mentor and train 5 new Account Managers as Assistant Supervisor. -
Account CoordinatorKuoni Destination Management Usa (Formerly Tba Global) Feb 2008 - Jul 2010New York, Ny, UsThe Kuoni Group is a leading global travel and destination management services company, with an average worldwide workforce of over 12,000 employees. The head office of Kuoni Travel Holding Ltd. is in Zurich, Switzerland, where Alfred Kuoni founded the company back in 1906. The Kuoni Group has steadily and systematically developed its position in the world travel market over the years, and has branch operations today in more than 60 countries in Europe, Asia, Africa, Australia, India and North America.Kuoni Destination Management sources and coordinates local services - from accommodation, venues and catering, to social programs, transportation and events management - in a wide range of travel fields: sports events, cruises, meetings, incentives, conferences, events and congresses. Kuoni aims to be a trusted partner for people all over the world - as a business partner for providers and resellers of destination services.As an Account Coordinator/Project Manager at Kuoni:• Promoted from Sales Intern to full-time employee within five months based on outstanding work ethic• Managed high velocity programs as operations manager and liaison between clients, staff members and supplier partners for large events. • Supervised and managed the recruitment, hiring, and training of over 200 part-time event staff.• Designed online tour registration database for conferences with up to 10,000 attendees, and created marketing materials/advertisements to promote and inform attendees. -
Operations InternSh Worldwide, Llc. (Formerly Seattle Hospitality) Jun 2007 - Aug 2007Seattle, Wa, UsSH Worldwide is the culmination of four Seattle event management companies; Seattle Hospitality Services (founded in 1978), Chrysalis Events (founded in 2000), Venture2 (founded in 2001) and Wellstream Events, Inc. (founded in 2001). SH Worldwide offers site selection services, event management services, destination management services and online registration services.As an Operations Intern at SH Worldwide:• Helped design and implement new online registration program• Assisted in the management and facilitation of events
Danielle Jones Skills
Danielle Jones Education Details
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Seattle UniversityMaster Of Business Administration (M.B.A.) -
University Of San DiegoBusiness Administration & Marketing
Frequently Asked Questions about Danielle Jones
What company does Danielle Jones work for?
Danielle Jones works for Flo Recruit
What is Danielle Jones's role at the current company?
Danielle Jones's current role is Senior Product Manager.
What is Danielle Jones's email address?
Danielle Jones's email address is da****@****rom.com
What is Danielle Jones's direct phone number?
Danielle Jones's direct phone number is (206) 628*****
What schools did Danielle Jones attend?
Danielle Jones attended Seattle University, University Of San Diego.
What skills is Danielle Jones known for?
Danielle Jones has skills like Product Management, Global E Commerce, Strategy, Drop Ship, Customer Service, Business Development, Budgets, Contract Negotiation.
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