● Co-wrote grant proposal to offer training series and mutual aid to LGBTQIA+ folks in Baltimore city, which won a $10,000 United Way Changemaker Grant in 2022 and a $5,000 Trans Justice Funding Project Grant in 2023● Lead implementation of strategic planning, annual grant budgeting and tracking of program performance goals● Researched, co-created curriculum and created presentations for community training series, free for LGBTQIA+ folks in Baltimore city● Facilitated monthly virtual community meetings while providing technical assistance and coordinated COVID-concious, in-person events● Spearheaded design of digital engagement email campaigns, and provided reporting and analysis of campaign performance

● Managed staff outreach and equity trainings with internal and external stakeholders while facilitating the hiring, onboarding and offboarding of staff members, interns and contractors● Reviewed and refined internal HR systems and processes while managing staff compliance to University’s policies● Researched, wrote and edited outreach materials, client forms, internal policies and procedures, equity training guides and monthly grant reports● Eased the transition to a virtual workplace with platforms like Qualtrics, LegalServer and Sfax and assisted in database modifications and maintenance● Managed 3 peer support groups by providing guidance to facilitators and participants, negotiating contracts, providing tech support during virtual meetings, disbursing participants’stipends and facilitators’ payments, gathering and presenting end of project surveys results to senior management● Organized event with national and internal collaborators, including “Centering Survivors: Honoring Lived Experience in Gun Violence Policy” for 75 attendees, while observing COVID protocols

● Managed email communications and guest registration for 11,000 attendees for the 2020 Convention using C-Vent software● Analyzed data from the 2019 Convention while tracking trends to ensure customer satisfaction for future events● Resolved 80+ quality assurance cases daily using Salesforce resulting in a streamlined quality control process● Analyzed training databases for APJ region to ensure a user-friendly platform for customers● Led survey activities, including administering, analyzing, and providing a summary report of survey results, and translated findings into recommendations and insights for upper management

● Reduced food cost by improving inventory system and replaced all packaging with eco-friendly products● Executed 15 new-hire training programs and streamlined training techniques resulting in lower staff turnover● Oversaw the development of new menu items and coordinated social media accounts to promote new products and pop-up food truck events● Maximized profitability through proper staffing, updating on boarding process, and providing accurate weekly budget reconciliation and inventory report

● Co-authored 300-level undergraduate syllabus with Department Chair Joanna Grabski● Negotiated contracts and honoraria with vendors and guest speakers for educational events● Strategically managed faculty calendars while organizing meetings, appointments, travel arrangements and events● Restructured the office filing and storage system for efficiency and coded research data using Banner software

● Organized, coordinated and managed various campus events ranging from 10 to 100+ attendees● Presided and facilitated board and general body meetings● Tripled the organization’s budget in a year through cross cultural collaboration and commitment to diversity● Collaborated with college administration, department heads and student organizations in conversations and events about diversity, inclusion and unity

● Served as primary point of contact for donors, scholarship recipients and senior executives● Handled and processed all incoming calls and correspondence for the office● Managed workflow by assigning tasks to other administrative employees and ensuring that deadlines are met● Developed and presented monthly reports to inform senior executives about fundraising milestones

● Recruited, trained and mentored about 30 volunteers over a year● Created and maintained volunteers’ and the head curator’s calendars● Organized and oversaw monthly artists’ talks and other gallery events● Assistant to Gallery Director and Head Curator Susan Main

- Cross-trained as cashier, line cook, expo, and dishwasher and promoted to Shift Leader within 6 months- Trained over 10 new employees as cashiers, resolved customer complaints and ensured customer satisfaction by providing excellent customer service