Danielle Khalil Email & Phone Number

Melbourne, VIC, AU

Strategy, Innovation & Partnerships Defining and developing innovative solutions to deliver value to the banks customers and business stakeholders.Stakeholder and partner management to understand regulatory, operational and technical considerations for the Digital Asset program for the evolving needs of our customers and market. Program Management.

Melbourne, Victoria, Australia

Governance compliance of complex, legacy banking application workloads from physical infrastructure to cloud hosted solutions ensuring adherence to Australian Prudential Regulation Authority (APRA) requirements for NABs largest program of work minimising NABs tech footprint

Melbourne, Australia

Primary point of contact for all outsourced Partner commercial engagements for all projects across the Security, Infrastructure Cloud and Workplace portfolios ensuring policy compliance and contract deliverables

Supporting small businesses to scale their product and/or services via:Process optimisation for enhanced productivity and aligned with business growth objectivesBrand strategy and marketing alongside founders to shape their strategic goals, execute achievable plans and optimise marketing efforts, improving customer acquisition and retentionFinancial and.

Melbourne, Australia

Service operations, delivery and service management compliance manager for the - Security Shared Services Governance, Network and Data Security platforms and - Enterprise Delivery Practice services and toolsets support NBNs Continuous Integration and Continuous Delivery strategy

Accountable for delivery governance and change management across Telstra's Global Contact Centres global delivery partners and internal technology teams

Global Technology Establishment and Enablement project lead across for ANZs cost optimisation strategy including:- Establishment of new India hub - Corporate softphone rollout- Avaya Contact Centre seamless site migration- Establishment of new site in Manila- Establishment of Australian first Institutional Payments & Cash Operations Nerve Centre- Offshore.

• Projects:
• Regional Hub Program (Offshoring) – Tranche setup as part of the overall Hub strategy to shift desired operations from Melbourne to Hubs across the Asia Pacific region
• GoMoney Android (Infrastructure Mobile) – Delivery of the mobile banking application GoMoney, to Android customers - https://play.google.com/store/apps/details?id=com.anz.android.gomoney
• GoMoney Multifactor Authentication (Infrastructure Mobile) – Enhancement of current mobile platform for mobile banking by overlaying stronger security controls, mitigate existing inherent risks as the user base expands.
• iATM – Rollout of intelligent ATMs to the existing ATM fleet allowing automated cash and cheque deposits and business fast deposit bag drop functionality – reducing the need for an over the counter experience to.
• OnePath – Data Centre Integration – Integration of an acquired external company via transition – aligning processes, resources and systems to existing environments.

• Single point of contact for Technology Delivery engagement to the Credit Cards and Unsecured Lending business
• Supported the business to determine priority of demand and ensure alignment to Technology strategy for successful investment of spend
• Maintained full accountability to manage the end to end delivery of assigned projects on time, budget and of the highest quality to meet business requirements
• Established the required project team by close engagement of internal teams and external vendors via service agreement negotiation, management of responsibilities and tracking to agreed schedule to deliver the project.
• Actively managed technology spend
• Provided strategic input and consultancy for best fit technology solutions to meet business requirements and representation of customer needs with technology internal suppliers and external vendors whilst ensuring.

• Single point of contact for Technology Delivery engagement manager to the Human Resources and Shared Services business
• Supported the business to determine priority of demand and ensure alignment to Technology strategy for successful investment of spend
• Coordinated delivery of projects from initiation to implementation
• Actively managed technology spend
• Provided strategic input and consultancy for best fit technology solutions to meet business requirements and representation of customer needs with technology internal suppliers and external vendors whilst ensuring.
• Managed and negotiated variances to business requirements throughout the SDLC lifecycle and achieve a smooth transition from technology delivery to business as usual support

• Business Requirements Definition Documentation, System Requirements Specification, Business Impact Analysis, Disaster Recovery Management, Data Analysis and Reporting Complete business process and other artefact.
• Assisted with completion of initial concepts, business case, development of project business scope, functional and non functional requirements
• Analysed, discovered and resolved project issues relevant to design and stakeholder needs for technology solutions, collaboratively work with developers and other implementers to ensure requirements, rules and designs.
• Created an automated process to strip raw data out into usable reports, saving time and resource effort and adopted use by the wider team

• Provided 24/7 On-Call support for Intrusion Detection & Incident Management for any urgent security threats requiring remediation and urgent attention
• Analysed and review all network alert rules to ensure they are up-to-date with the latest policies and confirm the appropriate treatment of each incident
• Provided recommendation to security management regarding existing alert rules and configuration and provide enhancements to processes to resolve any security issues efficiently
• Provided 24/7 security threat prevention for major internal incidents
• Provided technical support to intrusion detection and incident management security architecture and maintain all required documentation and provide support to security services
• Analysed all data for various security events and assist all hacker intrusion into systems and perform penetration tests on all information systems

• Developed 3 department projects (2 programming, 1 Database) to be incorporated and integrated into current technology systems utilised by the company
• First-hand support, of a 3-member IT Team, for the company
• Network and server maintenance, hardware and software installation, project fortechnology upgrades, user maintenance and training, backup management, executive support

• Employed by the University to tutor a catch-up lab for application development and specific programming languages

Professional Banking, Banking And Financial Support Services

Certificate Iv In Project Management

Business, Business Information Systems

Activities and Societies: Leadership Team Co-operative Student Mentor Team Obtained a Bachelor of Business (in Business Information.