I oversee our certificate courses that provide professional development and education for meeting and event professionals. I also oversee our strategic and university partnerships. Highlights for this position include: -Created and delivered eight on-demand courses in a two-week deadline that drove more than $10,000 in sales for quarter four of 2021. This involved creating educational content, editing videos and creating courses in our learning management system (LMS). -Audit educational course offerings and executed necessary changes, edits and reductions to invest in content our members want to purchase by making data-driven decisions based on purchases and feedback.-Track project completion through Workfront.-Developed facilitation guidelines for subject-matter experts and facilitators to help them deliver more engaging certificate courses.

Continued work below with additional responsibilities related to training and supervising the consultant team, that included:-Led a team of consultants, ranging in number from six to 10, who traveled across the country to support daily operations for chapters. Managed their workflows to ensure long-term projects and short-term tasks were completed. -Developed a new training plan for consultants to help boost team culture, help better retain job knowledge and reduce training costs.

-Drove membership goals achievement as project manager for to up to 27 collegiate chapters in one time, ranging in size of six to 300 members. By analyzing both quantitative and qualitative chapter data, I worked across departments at our national headquarters to create solutions to complex chapter issues. -Helped create and update officer training manuals, officer training curriculum, host webinars, and create other resources to help ensure the development and success of our collegiate officers. -Participated in facilitating at multiple national programs for both officers and advisors.-Traveled to high-priority chapters to host retreats, one-on-one meetings and more to help chapters develop plans to address issues ranging from growth to sisterhood to risk management. -Supported advisor volunteers, offering training, guidance, and support in their coaching of our collegiate members.

-Managed a team of four reporters and collaborated with management on all aspects of producing the daily newspaper, including both print and digital content. -Created more efficient processes for meeting deadlines by setting SMART goals and working with reporters to build a more collaborative environment. This took the newspaper to consistently meeting publishing deadlines and avoiding late fees. -Executed a social media strategy to drive more readership of our digital content that saw an increase of 20% in our online subscriptions. -Managed updates of our website through Wordpress.org and executed completing newspaper content through several Adobe Creative Suite products, including Adobe InDesign, Photoshop and Illustrator.-Developed more consistent publication guidelines and standards for the newspaper, resulting in more trust and better relationships with the readers and community.

-Designed web content by reporting on breaking news and other events, filming and creating videos, and taking photos.-Managed online news desk in the afternoons and made timely updates to our website through our content management system. -Worked cross-departmentally with our print news counterparts to ensure full and accurate coverage of all newsworthy events.

-Managed yearbook projects for customers and worked cross-departmentally with production team to ensure schools were meeting critical deadlines with the yearbook plant and not incurring late fees. -Delivered presentations to potential schools and used persuasive skills to build a presence for Herff Jones in South Arkansas while maintaining current portfolio of clients. -Crafted and delivered education on subjects such as storytelling, selling and marketing their yearbook, teambuilding and how to use Adobe tools such as Photoshop and InDesign.-Executed marketing campaigns to build my account list and gained more customers by proving the value I could provide them by working with me.

-Generated all of the stories and photos, with the help of a correspondent, for a weekly section that covered a county that included eight school districts and six small cities. I managed a satellite office by myself and helped cover stories for the daily paper in Texarkana.

Freelance work included editing, writing and photography for a regional equine magazine, editing services for Murphy USA's quarterly newsletter, graphic design, website design and photography, using programs including Adobe Photoshop, InDesign, Illustrator and DreamWeaver.

I laid out the Voices page, copy edited and verified letters to the editor, researched claims of fact in the letters, wrote headlines and used news values to organize the letters on the page.

I reported anything from hard news to features, took photographs and helped with some layout and design in Quark and Adobe InDesign for the weekly newspaper.