Danielle Knight Email & Phone Number

• ️ Improved annual shortage by $160,000 through exceptional guest service via team members andensuring merchandise protection standards mitigated loss from organized crime groups while stillallowing guests to shop our.
• ️ Reduced guest and team member injury rates by 75% via continued education and enhancedawareness of common causes/areas with team members and proper crisis response methods(weather, medical, active shooter) on how to.
• ️ Strategic partnership with store leadership, law enforcement and local retailers to quickly identify bothinternal and external theft and substantiate cases swiftly.

• ️ Reduced timeline of refinance borrower applications from 70+ days to ~18 days for approval bydeveloping an automated process for required documents and dedicated document review specialistsfor a borrower file while.
• ️ Attained an all-time low of an aged file pipeline (files over 30+ days old) of.8% from an inherited 6%pipeline resulting in further profitability of the Conventional, FHA and VA refinance divisions asefficiency and.
• ️ Elevated the borrower’s experience to a 93% satisfaction with our application process through initialapplication intake to funding by addressing any potential CEP, BB and CFPB complaints and providingcoaching and.

Florida

• ️ Reduced maintenance and facilities costs by 17% through negotiating vendor agreements for multiplelocations and sourcing best options for level of service provided relative to cost while adhering tofederal, state.
• ️ Slashed inventory and cash losses from $600 to an average of $60 or less per quarter per location bydriving integrity and ownership of operations in coordination with sales metrics through strategicpartnerships with.
• ️ Fostered a culture of innovation and constant evolution with creation of the company’s impactfulweather, crisis management and covid-19 response plans while ensuring employee and customersafety is priority.
• ️ Support Learning & Development leaders with onboarding and continued development meetingsshowcasing standard operating procedures, resources, and best practices for operational and lossprevention success in both.

Miami/Fort Lauderdale Area

• ️ Promoted a year from a district role (10 locations) to a regional role (43 locations). Oversaw the Southeast locations (58) when it comes to operational tasks and asset protection.
• ️ Partnered with store staff and market leadership in coaching to the behaviors that drive results for operational compliance.
• ️ Conducted unannounced audits to spot check locations on day to day operations and develop an action plan with store teams to improve opportunity locations. In person audits as well as camera review audits for loss.
• ️ Project management in accordance with new objectives for the business and follow up on timelines to successfully complete business ideas. Partnered with Human Resources, Learning & Development and Director and Senior.

Melbourne, Florida Area

• ️ Lead a T-Mobile franchise location in accordance with brand standards while attaining both WirelessVision leaderboard metrics and T-Mobile “Uncarrier Leaderboard” metrics while providing a “Magenta-glove” customer.
• ️ Location was awarded an “Uncarrier Leaderboard” award for being in the top 100 during the secondmonth of operation which entailed sales, operations, and customer satisfaction metrics. #17 overall.
• ️ Ensure teams are coached and trained on behaviors that lead to results around KPIs and store salesand operational metrics. Conduct monthly 1:1s to coach and develop talent and create internalpromotions for top.
• ️ Drove operational success month over month as a Top 5 location throughout entire company byfostering a “business-owner” mindset with both PT and FT employees and encourage the team to makesmart decisions to drive.

Melbourne, Florida Area

• ️Operate a Best Buy Mobile (BBYM) specialty store in line with district, territory and corporate goals andinitiatives.
• ️ Drive sales by marketing to local businesses outside the mall for awareness of new location. Crossmarketing with big box BBY location, partner with local schools/events and word of mouth throughfamily and friends as.
• ️ Inventory integrity and accuracy via daily stock counts, claim filing for DC shortages and pilferedshipments, vendor and damage send backs, and proper POS transaction importing into activationsystem.
• ️ Familiarity with H.R. processes and onboarding (I-9s, W-4s, WOTC surveys). Ensure all H.R. requiredpaperwork was completed to send to corporate headquarters and provide updates as needed whenbeneficiaries.
• ️ DCFO for D523 in Central FL. Stretch assignment multi-unit role that was a driving force for operationalexcellence in the district primarily and assisted in the territory as well. EOL/at-risk product movement,online.

Miami/Fort Lauderdale Area